Customer Survice Representative

2 weeks ago

Antipolo City, Calabarzon, Philippines CPI Management Services Full time
Key Responsibilities:
  • Respond to customer inquiries via phone, email, chat, or in person.
  • Provide accurate information regarding products, services, pricing, policies, and procedures.
  • Handle and resolve customer complaints in a professional, timely manner.
  • Process orders, forms, applications, and service requests.
  • Maintain detailed and organized records of customer interactions.
  • Escalate complex issues to appropriate departments when necessary.
  • Follow up with customers to ensure their issues have been resolved.
  • Meet performance targets, including response time, resolution time, and customer satisfaction.
  • Stay informed about company products, updates, and promotions.
  • Contribute to a positive team environment by sharing knowledge and best practices.

Qualifications:
  • High school diploma or equivalent (associate or bachelor's degree preferred).
  • Previous customer service experience is an advantage.
  • Excellent verbal and written communication skills.
  • Strong problem-solving and conflict-resolution abilities.
  • Ability to multitask, prioritize, and manage time effectively.
  • Proficiency with computers, CRM systems, and office software.
  • Patient, empathetic, and customer-focused attitude.

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