L2 Application Support

1 day ago

Bonifacio Global Metro Manila, Philippines Satellite Office Full time ₱1,200,000 - ₱3,600,000 per year

L2 APPLICATION SUPPORT | WFH - NIGHTSHFT

Work for our global clients and immerse in our rich and diverse company culture where you can thrive, grow and just be aweSOme Apply now and discover the Satellite Office Candidate Experience – recognized as one of BEST among BPO companies worldwide.

About the Role

We are seeking a highly motivated Player-Coach to lead and grow our Support team for telecom software operations. Part hands-on support engineer and part team coach/manager. You will work directly with telecom software support issues, learning on the job quickly, while simultaneously guiding and mentoring two junior resources. With no formal manager currently in place, you will naturally step into the leadership role, providing structure, setting standards, and helping the team deliver high-quality support.

This is an ideal role for someone who thrives in dynamic environments, has excellent problem-solving instincts, and enjoys developing others while actively contributing themselves.

Key Responsibilities

  • Hands-On Problem Solving

  • Triage, troubleshoot, and resolve software support issues in telecom operations.

  • Learn quickly and adapt to new systems, tools, and processes.
  • Escalate to experts when needed, ensuring efficient resolution paths.

  • Coaching & Mentoring

  • Coach junior team members to apply common sense, troubleshooting logic, and systematic thinking.

  • Provide feedback, shadowing opportunities, and "live coaching" during real support cases.
  • Encourage ownership and confidence in junior staff while fostering a growth mindset.

  • Team Leadership

  • Act as the day-to-day leader/manager of the support team.

  • Establish clear priorities, coordinate workload, and ensure timely follow-ups.
  • Be the point of contact for escalations, communication, and stakeholder updates.
  • Instill a culture of accountability, collaboration, and continuous improvement.

  • Operational Excellence

  • Document learnings, troubleshooting guides, and best practices for team reference.

  • Identify gaps in tools, processes, or knowledge and proactively address them.
  • Champion process improvements to make the team more effective.

Requirements

  • Experience

  • 5+ years in software support, operations, or related technical roles (telecom industry exposure strongly preferred).

  • Proven ability to learn quickly and apply structured troubleshooting under pressure.
  • Prior experience coaching or mentoring junior team members.
  • Exposure to telecom OSS/BSS systems, network management, or CPaaS platforms is a plus.

  • Skills

  • Strong logical reasoning and problem-solving skills.

  • Ability to simplify complex issues and explain them clearly.
  • Excellent interpersonal and communication skills, with the ability to coach and motivate.
  • Natural leadership qualities, with or without a formal title.
  • Comfortable working in an environment with minimal existing structure and helping to build it.

  • L2 IT Support Engineer

    1 day ago

    Fort Bonifacio P, Philippines IT by Design Full time ₱144,000 - ₱720,000 per year

    IT By Design is looking for an experienced Advanced System Administrator (L2–L3) to join our growing Managed Services team. This role is ideal for someone with a strong background in network administration, Microsoft 365, and Active Directory, who can deliver exceptional technical support, system maintenance, and client service in a fast-paced, global...

  • L2 Support Engineer

    6 days ago

    Manila, Philippines CUBE Full time

    CUBE Manila, National Capital Region, Philippines Join or sign in to find your next job Join to apply for the L2 Support Engineer role at CUBE CUBE Manila, National Capital Region, Philippines Join to apply for the L2 Support Engineer role at CUBE CUBE are a global RegTech business defining and implementing the gold standard of regulatory intelligence for...

  • Deskside Support Engineer

    1 week ago

    Manila, National Capital Region, Philippines ARTECH TECHNOLOGY INC Full time $70,000 - $120,000 per year

    We are looking for Desktop Support Engineers (L1, L2, L3) to provide end-to-end deskside support services including troubleshooting hardware/software issues, managing IMAC activities, supporting business applications, ensuring endpoint compliance, and assisting users with a wide range of technical problems. The role varies by level of experience and includes...

  • L2 Support Engineer

    2 weeks ago

    Manila, National Capital Region, Philippines CUBE Full time ₱900,000 - ₱1,200,000 per year

    CUBE are a global RegTech business defining and implementing the gold standard of regulatory intelligence for the financial services industry. We deliver our services through intuitive SaaS solutions, powered by AI, to simplify the complex and everchanging world of compliance for our clients.Why us? CUBE is a globally recognized brand at the forefront of...

  • L2 Support Team Lead

    6 days ago

    Manila, Philippines CUBE Full time

    CUBE Manila, National Capital Region, Philippines Join or sign in to find your next job Join to apply for the L2 Support Team Lead role at CUBE CUBE Manila, National Capital Region, Philippines Join to apply for the L2 Support Team Lead role at CUBE Get AI-powered advice on this job and more exclusive features. CUBE are a global RegTech business defining and...

  • CyberArk L2 Support Engineer

    2 weeks ago

    , Metro Manila, Philippines Solugenix Full time

    3 days ago Be among the first 25 applicants Get AI-powered advice on this job and more exclusive features. Full-Time Job ID Manila, Philippines We are looking for a CyberArk L2 Support Engineer . This is a direct hire opportunity based out of Manila, Philippines. Qualifications Candidates must have bilingual proficiency in English and Korean. At least 3...

  • L2 Helpdesk/Technical Support Specialist

    1 week ago

    Libis, Metro Manila, Philippines MicroSourcing Full time ₱30,000 - ₱60,000 per year

    Discover your 100% YOU with MicroSourcing  Position: L2 Helpdesk/Technical Support SpecialistLocation:  Libis, Quezon CityWork setup & shift: Onsite | Day Shift**Why join MicroSourcing? You'll have:**Competitive Rewards: Enjoy above-market compensation, healthcare coverage on day one, plus one or more dependents, paid time-off with cash conversion, group...

  • Senior SOC Analyst/L2 SOC Analyst

    1 week ago

    Bonifacio Global, Metro Manila, Philippines John Clements Consultants, Inc. Full time ₱900,000 - ₱1,200,000 per year

    Client Overview:Our Client is an international insurer and reinsurer with local presence in 26 countries worldwide. It's headquarter is in Sydney, Australia. Leveraging their deep expertise and insights, today, our client offers commercial, personal and specialty products and risk management solutions to help people and business manage risks, build strength...

  • 2025-7748 Application Support

    2 weeks ago

    Bonifacio Global, Metro Manila, Philippines Arch Global Services Full time ₱600,000 - ₱1,200,000 per year

    The Application Support Analyst Level is responsible to operational support and management of various business applications across the enterprise.This role will be responsible for monitoring, troubleshooting, upgrading and implementing carious software application for a thriving reinsurance company. This position will work in concert with IT team to ensure...

  • Technical Support Specialist L1/L2

    5 days ago

    Bonifacio Global, Metro Manila, Philippines iOPEX Technologies Full time ₱250,000 - ₱500,000 per year

    Embrace the innovation with iOPEX Technologies. Join us nowWe are hiring for awesome and tech-savvy Technical Support for our # team.Job Overview:As a technical support representative, you'll work directly with our customers over phone. Our team focuses on helping our customers directly with issues they are experiencing with our product or its...