Client Onboarding IT Specialist

13 hours ago

Cebu City, Central Visayas, Philippines Elka Asenso Outsourcing Inc Full time

About 5 ELK

At 5 ELK, we build malupet offshore teams that support financial advice and professional services businesses in Australia, UK, New Zealand, and globally. Our tribe keeps client businesses running smoothly every day, combining strong technical skills with genuine care for people.

We're growing our IT crew and looking for someone who loves clean setups, smooth go lives, and helping people feel confident with their tech from day one.

The ROLE

This role is all about onboarding new clients and making sure our team members can work inside each client's systems — securely, smoothly, and without hiccups.

You'll learn each client's tech stack, request the right access, set up their virtual desktop or tools, install their required apps, test everything, and make sure new team members can log in and actually work on day one.

You're the bridge between client IT, our internal IT, Operations, and Training. When everything works seamlessly, that's because of you.

What YOU'LL DO

  • Connect with new clients to gather login credentials, software lists, and access requirements.
  • Set up Azure Virtual Desktops, Microsoft 365 accounts, MFA, and any tools their team needs.
  • Install and configure client-specific software and confirm everything runs properly.
  • Test the full environment so new hires can log in and start work without delays.
  • Keep clients and internal teams updated on timelines, access status, and readiness.
  • Track onboarding tasks in Planner and keep everything organised and on schedule.
  • Provide basic helpdesk support to the wider tribe when needed.
  • Keep onboarding documentation clear, updated, and easy to follow.

What WE'RE LOOKING FOR

  • 1–3 years' experience in IT support, helpdesk, or system admin.
  • Hands-on experience with Microsoft 365 and Azure AD.
  • Bonus if you've worked with AVD (training can be provided).
  • Confident communicating with clients and juggling multiple onboardings.
  • Organised, detail-obsessed, and good at following structured processes.
  • Comfortable supporting hybrid/remote environments.
  • A calm, customer-focused problem solver.

What YOU'LL GET

  • A stable, office-based role in a growing international business.
  • A chance to work closely with international clients and modern cloud technologies.
  • Support from an experienced IT Manager and senior IT team.
  • Real opportunities to grow your skills in Azure, Microsoft 365, and onboarding best practice.
  • A friendly tribe culture that values collaboration, learning, and doing great work together.

PERKS

  • HMO coverage for you and one dependent
  • A comprehensive benefits package, including paid leave
  • Dayshift
  • Access to best-in-class training and development
  • Tribe events, celebrations, on-site clubs and activities

Ready to JOIN THE TRIBE?

If you want to grow your skills, support global teams, and build a rewarding career in IT, we'd love to meet you. Apply today and start your journey with 5 ELK.

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