
Mid Application Support
2 days ago
Key Responsibilities:
- Ensure smooth business application service operations by resolving issues in a timely manner.
- Facilitate smooth transition of application features from development to production environments.
- Actively develop continuous improvement initiatives and optimization of business application service operations.
- Assist in the automation of existing manual activities to improve the consistency and efficiency of business application service delivery to end-users.
- Effectively communicate to stakeholders as part of incident/problem management.
- Manage escalations related to operational topics.
Qualifications
- Proficient in working on relational databases (preferably Microsoft SQL Server)
- Experience in cloud services, preferably AWS
- Experience in CI/CD Pipelines and Tools (GitLab, Jenkins, Etc.)
- Knowledge in programming languages, Java and Python is a plus
- Experience with incident and problem management
- Experience in using ServiceNow, Jira, Confluence, or other similar tools
- Good understanding or have gained experience on at least one common Enterprise Agile Framework e.g., Kanban, SAFe, SCRUM, etc.
- Strong in agile delivery, with release management experience and engineering exposure
- Proven ability to balance and prioritize multiple operations/projects at a time, while maintaining sharp attention to detail.
Other Details
- Work Setup: Hybrid in BGC, Taguig
- Work Schedule: Mid Shift
- Salary Range: Php90, ,000
Job Types: Full-time, Permanent
Pay: Php90, Php120,000.00 per month
Ability to commute/relocate:
- Taguig: Reliably commute or planning to relocate before starting work (Required)
Education:
- Bachelor's (Preferred)
Experience:
- SQL: 1 year (Preferred)
- AWS: 1 year (Preferred)
- CI/CD Pipelines: 1 year (Preferred)
- ServiceNow: 1 year (Preferred)
- Jira: 1 year (Preferred)
- Confluence: 1 year (Preferred)
- Enterprise Agile Framework: 1 year (Preferred)
Work Location: In person
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