Experienced Customer Service Rep

4 days ago

Cebu City, Central Visayas, Philippines Stark Asia Solutions, Inc Full time ₱180,000 - ₱396,000 per year

Join a Team That Empowers Financial Organizations to Lead the Future

We are a team of industry experts passionate about transforming financial services. With decades of experience, we deliver agile, tailored solutions that help businesses thrive in a fast-changing world.

Location: 1 Nito Tower, Archbishop Reyes Avenue, Cebu City | WORK ON-SITE | Graveyard or shifting | START ASAP

Why You'll Love Working With Us:

Fixed Weekends Off

Day 1 HMO Coverage + 1 Dependent

Equipment Provided

Competitive Salary Package

Career Growth Opportunities

Generous Leave Benefits

Welcome Gift on Your First Day

Who are we looking for:

-College Level / Undergraduates / Graduates

-With 1–2 years BPO international voice experience in Billing & Collections

-Strong attention to detail and problem-solving skills

-Excellent communication and presentation skills

-Basic computer navigation skills

Key Responsibilities:

  • Handle inbound and outbound calls related to mortgage servicing.
  • Assist customers with questions about loan balances, payment schedules, escrow accounts, and interest rates.
  • Resolve customer complaints and concerns in a timely and professional manner.
  • Educate customers on mortgage processes, policies, and available options.
  • Document all customer interactions accurately in the system.
  • Collaborate with internal departments to ensure prompt resolution of issues.
  • Maintain compliance with federal and state mortgage servicing regulations.
  • Meet performance metrics including call quality, customer satisfaction, and productivity.

Job Types: Full-time, Permanent

Pay: Up to Php33,000.00 per month

Benefits:

  • Company events
  • Flexible schedule
  • Health insurance
  • Life insurance
  • Opportunities for promotion
  • Paid training

Application Question(s):

  • May I know your highest educational attainment:
  • Total BPO International voice experience:
  • Current location:
  • Please provide your email address:
  • Are you unemployed:

Experience:

  • Billing collections : 1 year (Required)

Language:

  • English (Required)

Location:

  • Cebu City (Required)

Willingness to travel:

  • 100% (Required)

Work Location: In person

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