csr

4 days ago

Taytay, Philippines IAM AI MANUFACTURING CORPORATION Full time ₱150,000 - ₱250,000 per year

Customer service representatives are often a client's primary point of contact with a company. The duties and responsibilities of a CSR include managing incoming calls and customer service inquiries, generating sales leads that develop into new customers, and identifying and assessing customer needs to achieve satisfaction.

· Manage large amounts of incoming phone calls

· Generate sales leads

· Identify and assess customers' needs to achieve satisfaction

· Build sustainable relationships and trust with customer accounts through open and interactive communication.

· Provide accurate, valid and complete information by using the right methods/tools

· Meet personal/customer service team sales targets and call handling quotas

· Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution

· Keep records of customer interactions, process customer accounts and file documents

· Follow communication procedures, guidelines and policies

· Take the extra mile to engage customers

· Coordinate with Sales and Marketing team and other department concerned to facilitate the whole process of Sales Work flow from quotation to delivery.

Requirements and skills

· Proven customer support experience or experience as a Client Service Representative· Track record of over-achieving quota

· Strong phone contact handling skills and active listening

· Familiarity with Cosmetics Industry and sales practices

· Customer orientation and ability to adapt/respond to different types of characters· Excellent communication and presentation skills

· Ability to multi-task, prioritize, and manage time effectively

· High School/College Graduate

Job Type: Full-time

Benefits:

  • Employee discount
  • On-site parking
  • Opportunities for promotion
  • Promotion to permanent employee

Work Location: In person

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