Personal Lines Claims Insurance Team Lead

7 days ago

Makati City, National Capital Region, Philippines ATOS Information Technology Inc. Full time ₱1,500,000 - ₱2,500,000 per year

Key Responsibilities:

  • Efficiently execute assigned tasks across multiple systems.
  • Design solutions for internal and external clients based on the established procedures.
  • Identify and escalate unresolved issues.
  • Collaborate with team members to meet service delivery goals.
  • Engage with internal and external customers to ensure high-quality service.
  • Conduct employee performance review
  • Assist with professional development of the team
  • Set objectives and manage the progression of the team towards these
  • Coordination with Internal Customers like Underwriting Ops Team, Process Excellence team, etc. and
  • Streamline and maintain the flow of work
  • SLA adherence
  • Preparation and review of reporting packs, Sr. management and stakeholders

Qualifications:

  • Background in Insurance/Healthcare Required
  • Process Improvement - Root Cause Analysis/Error Analysis Required
  • Effective communication skills
  • Strong people management skills
  • Sound knowledge of property and casualty underwriting
  • Commercial awareness, with a knowledge of the insurance market and external changes which would impact on our business
  • Problem Solving - Ability to find solutions and guide teams in difficult and complex situations
  • Decision Making - Ability to come up with logical options to facilitate teams to take a decision
  • Basic knowledge of regulatory and legal compliance issues
  • Excellent numeric, analytical and written skills
  • Effective prioritization and organizational skills
  • Good IT skills, including Microsoft Word, Excel and Outlook
  • Must be a graduate of business-related program

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