
Personal Lines Claims Insurance Team Lead
7 days ago
Key Responsibilities:
- Efficiently execute assigned tasks across multiple systems.
- Design solutions for internal and external clients based on the established procedures.
- Identify and escalate unresolved issues.
- Collaborate with team members to meet service delivery goals.
- Engage with internal and external customers to ensure high-quality service.
- Conduct employee performance review
- Assist with professional development of the team
- Set objectives and manage the progression of the team towards these
- Coordination with Internal Customers like Underwriting Ops Team, Process Excellence team, etc. and
- Streamline and maintain the flow of work
- SLA adherence
- Preparation and review of reporting packs, Sr. management and stakeholders
Qualifications:
- Background in Insurance/Healthcare Required
- Process Improvement - Root Cause Analysis/Error Analysis Required
- Effective communication skills
- Strong people management skills
- Sound knowledge of property and casualty underwriting
- Commercial awareness, with a knowledge of the insurance market and external changes which would impact on our business
- Problem Solving - Ability to find solutions and guide teams in difficult and complex situations
- Decision Making - Ability to come up with logical options to facilitate teams to take a decision
- Basic knowledge of regulatory and legal compliance issues
- Excellent numeric, analytical and written skills
- Effective prioritization and organizational skills
- Good IT skills, including Microsoft Word, Excel and Outlook
- Must be a graduate of business-related program
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