BigFix Administrator

About the role

Responsible for the activities related to administration, development, installation, and maintenance of applications, infrastructure and integrations for the Endpoint Management and other areas as assigned, as well as for maintaining the area's technological level up to date and implementing new procedures and techniques. Responsible for collaborative project management, requirements for enhancements, reliability, security, and compliance with company standards, policies, processes and procedures. Experience in managing and maintaining the BigFix application with the ability to branch out into other applications within the team scope. Hold and maintain a proficiency in ITOM technologies and industry best practices.

What we are looking for

• Bachelor's degree in Computer Science, MIS or similar field, and/or equivalent work experience
• Must have 2+ years experience with BigFix  product from HCL (formerly IBM Endpoint Management)
• 4+ years experience in application administration and development or production support
• Experience with fixlet creation, patch deployment, software deployment, reporting, application health and the overall application support
• Able to work both independently as well as collaboratively achieving results within established timeframes with minimal supervision
• Strong understanding of server, workstation and network infrastructure and communication
• Ability to manage and prioritize multiple assignments supporting business as usual, user request as well as special projects
• Able to effectively communicate and display a professional, mature attitude in dealing with internal customers, management and personnel across the organization
• Ability to identify and analyze problems quickly, recommend and implement flexible creative permanent solutions
• Excellent attention to detail on multiple simultaneous tasks
• Strong communication (written & verbal) skills required, excellent verbal presentation skills
• General level knowledge of Windows and Linux operating systems and technologies, plus container foundations (i.e. Kubernetes)
• Solid understanding of technologies that support the services offered
• Willing to learn and apply new technologies and methodologies to improve the technology that supports the services, i.e. API scripting and Structured Query Language
• Ability to travel, including worldwide locations
• Certification in ITSM/ITIL frameworks is preferred
• Familiarity with process optimization methodologies (LEAN, Six Sigma) and project management (Agile, waterfall) is a plus
• MicroFocus Service Manager, IBM Control Desk, Service NOW

What you'll be doing

• Maintain application stability and growth for Endpoint Management
• Administer, design and implementation of the BigFix application from HCL (formerly IBM Endpoint Management)
• Devises or modifies procedures to solve complex problems considering computer equipment capacity and limitations, operating time, and form of desired results
• Collaborates with team members and vendors on the testing and application of patches and/or upgrades
• Outage resolution and performance triage across all tools
• Developing standards for and/or adhere to existing standards, policies, processes, procedures, governance, compliance and security standards
• Assists with creating and maintaining documentation for the application, changes and upgrades, and maintains compliance based on changes within the industry and/or best practices. Reviews industry documentation and publications to begin to identify potential impacts or enhancements and provides feedback to more senior team members and/or management
• Works collaboratively in a team environment with a spirit of cooperation. Maintain good working relationships with vendors, partners and suppliers
• Carries an automatic notification device and is available for after-hours on-call. support
• Maintains regular and predictable attendance at the worksite
• Ability to travel, including worldwide locations