Implementation Engineer Associate

1 week ago

Cebu City, Central Visayas, Philippines Hexagon Group of Companies Full time $70,000 - $120,000 per year

Job Summary:

The Implementation Engineer is responsible for the successful implementation and deployment of technical complex product solutions in the client environment. He/she regularly exercises discretion and judgment while performing the duties and responsibilities of the job. Individuals at this level perform all assigned duties independently. They aim to establish their specialty field and have applicable knowledge and skills necessary to be professionals. Individuals are requested to improve their skills continuously in career development.

Technical Duties

Service and Solutions Deployment and Delivery:

  • Acts as clients' technical advocate within the company; promotes thoughts and ideas that contribute towards a more efficient and productive implementation of the products for the client.
  • Understands the various deployment options to fulfill real-world client workflows and needs.
  • Creates detailed technical checklist and processes that needs to be followed for the implementation in the new client environment, or version upgrades or request for changes and incident management of the product solution in an existing client environment.
  • Analyzes client business rules and effectively communicates them to development, quality assurance, documentation, support and other individual or teams.
  • Assist in the development of test plans for alpha, beta and user testing phases of the implementation, based on client specific business model.
  • Assist in product/project documentations, in coordination with the Project Manager.
  • Ensures delivery of quality product solution to clients.
  • Coordinates with PM and/or clients in the various stages of the product solutions implementation cycle.
  • Promotes and maintains a positive relationship with other technical staff and teams to support the successful implementation of the product solutions.
  • Submits reports and/or suggestions to the Project Manager to optimizing the product solutions or improving processes of deployment and implementation.
  • Consistently delivers high-quality services to our clients.
  • Logs tasks and assignments accordingly.

Administrative Duties:

  • Respects and ensures all assets of the company are in good working condition.
  • Maintains cleanliness, orderliness and safety within the working environment.
  • Abides by the company's policies and administrative procedures.

Other Support Duties:

  • Assist in completion of needed paper works and/or documentation, technical or administrative.
  • Participate and/or assist in company functions and programs.
  • Contribute to the improvement of the company's objectives.

Qualifications:

EDUCATIONAL BACKGROUND/ KNOWLEDGE

Graduate of any 4-year course or college degree, preferably BSIT, BS Computer Science, BS Computer Engineering, or any IT-related courses.

FRESH GRADUATES ARE ENCOURAGED TO APPLY

PREVIOUS WORK EXPERIENCE

  • Must have at least two (2) years of work experience in implementation
  • Must have a background on business processes standard practices.

  • Preferably has worked in companies belonging to the following industries:

  • Manufacturing

  • Distribution
  • Retail
  • Banking and Finance
  • BPO
  • Telecommunication
  • Utilities
  • Public Service

  • Ecommerce

  • Certification is an advantage but not required

  • Must have good communication skills
  • Amenable to do fieldwork in Visayas and Mindanao
  • Residing in Cebu

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