Team lead

1 day ago

Taguig, National Capital Region, Philippines Kels global ventures Full time

Job title: Team Leader

LOB: Banking, Financial Services, and Insurance (BFSI)

Account: Financial/ Credit Card

Location: On-site in Taguig

Work Timing: Shifting

Salary: 38, ,000 basic / 2,000 allowance

Target start date: Immediately/Asap

CRITICAL REQUIREMENTS:

● Bachelor's degree or equivalent experience is required

● At least 2 years of relevant experience as a Team Leader in a BPO setting

● With strong experience in BFSI LOBs, a minimum of 3 years

● Leads and mentors teams, manages performance and escalations, and drives KPI achievement across all credit card operations..

● Strong knowledge of credit card processes, resolving disputes and collections, ensuring strict compliance with FCRA, FDCPA, and PCI-DSS.

● Monitors metrics, prepares reports, identifies gaps, and drives process improvements while coordinating with cross-functional teams.

● Willing to work on-site and shift schedule in Taguig

Roles and Responsibilities:

 Lead, mentor, and develop team members; conduct performance reviews and support

employee growth.

 Establish and track key performance indicators (AHT, FCR, CSAT, collections recovery,

chargeback success rates, compliance).

 Ensure full adherence to SOPs and maintain high-quality standards across credit card

operations.

 Monitor daily and weekly performance metrics, prepare management reports, and address

performance gaps.

 Conduct quality audits and ensure compliance with FCRA, FDCPA, PCI-DSS, and card

network regulations.

 Manage team schedules, attendance, and resource allocation to meet operational

requirements.

 Handle escalated customer concerns and complex cases, serving as the primary escalation

point.

 Oversee specialized functions such as collections, disputes/chargebacks, fraud

investigations, and credit bureau disputes.

 Identify training needs and coordinate with Learning & Development to support

continuous improvement.

 Act as a liaison between operations and cross-functional teams, including Compliance,

Risk, HR, and Finance.

PRE-SCREENING QUESTIONS:

1 . How many years of Team Leader experience do you have in BPO?

  1. How many years of experience do you have in BFSI LOBs?

  2. What is your highest educational attainment?

  3. Do you have experience in credit card processes, resolving disputes and collections, ensuring strict compliance with FCRA, FDCPA, and PCI-DSS? Please share your experience briefly.

  4. How much is your last drawn salary?

  5. How much is your salary expectation? (Please ensure the candidate is aware of the budget)

  6. Are you amenable to working onsite in Taguig with a shifting work schedule?

  7. This is an urgent position. Are you able to start immediately?

Job Type: Full-time

Pay: Php38, Php43,000.00 per month

  • Team Lead

    1 week ago

    Taguig, National Capital Region, Philippines Teleperformance Full time ₱900,000 - ₱1,200,000 per year

    The RoleTeleperformance, a global leader in customer experience management, is seeking a talented Team Lead to join our growing team in Taguig City, Metro Manila. As a Team Lead (Travel/Airlines Account), you will play a pivotal role in leading and motivating a team of customer service professionals who deliver exceptional service to our clients in the...

  • Team Lead

    1 day ago

    Taguig, National Capital Region, Philippines JLL Business Services Full time

    Job DescriptionFacilities Coordinator – SupervisorPosition OverviewThis position is responsible for leading and supervising a team of Facilities Coordinators while providing comprehensive oversight of IFM (Integrated Facilities Management) operations remotely. The Facilities Supervisor ensures strategic management and coordination of facility services...

  • Team Lead

    1 week ago

    Taguig, National Capital Region, Philippines JLL Business Services Full time ₱35,000 - ₱40,000 per year

    Facilities Coordinator – SupervisorPosition OverviewThis position is responsible for leading and supervising a team of Facilities Coordinators while providing comprehensive oversight of IFM (Integrated Facilities Management) operations remotely. The Facilities Supervisor ensures strategic management and coordination of facility services across multiple...

  • Team Lead

    5 days ago

    Taguig, National Capital Region, Philippines Uber Full time ₱900,000 - ₱1,200,000 per year

    #Greatmindsdontthinkalike:At Uber, we take pride in our diversity and working environment that sees you as more than just a person that can do the job, but a unique individual that can level up our organization with a perspective only you can offer. Uber provides a truly open culture that encourages all to voice their thoughts.About The TeamCommunity...

  • Team Lead

    7 days ago

    Taguig, National Capital Region, Philippines JLL Full time ₱800,000 - ₱2,400,000 per year

    Job Title: Team Leader – OperationsDepartment: Capital MarketsOR***CMG JBS Team LeaderWhat this job involves:Standing at the forefront of team delivery.As the person in charge, you will assemble and lead a team, and establish effective working procedures for the group. This role demands efficient team management skills, which you will exhibit by...

  • Team Lead

    7 days ago

    Taguig, National Capital Region, Philippines TASQ Staffing Solutions Full time ₱250,000 - ₱400,000 per year

    About the job: Team Lead (McKinley West Taguig) | Hybrid Work Setup: Amenable to working on-site during training (2-3 months), Hybrid work arrangement after training Location: McKinley West, Taguig Shift: Night Shift Schedule: Weekends Off Nature of Work: Voice Requirements:Any College Degree is required.Must have a minimum of 3 years of experience leading...

  • Team Lead

    5 days ago

    Taguig, National Capital Region, Philippines TASQ Staffing Solutions Full time ₱250,000 - ₱500,000 per year

    Operations Supervisor Travel/Airline (Taguig) | OnsiteLocation: McKinley West, TaguigWork Setup: OnsiteShift Schedule: Night ShiftStart Date: ASAPRole Overview:We are seeking an experienced Operations Supervisor to lead a team of customer service agents in a dynamic travel and airline contact center environment. The ideal candidate will have a passion for...

  • Team Lead

    7 days ago

    Taguig, National Capital Region, Philippines TASQ Staffing Solutions Full time ₱30,000 - ₱60,000 per year

    About the job: Team Lead (McKinley West Taguig) | HybridWork Setup: Amenable to working on-site during training (2-3 months), Hybrid work arrangement after training Location: McKinley West, TaguigShift: Night ShiftSchedule: Weekends OffNature of Work: VoiceRequirements:Any College Degree is required.Must have a minimum of 3 years of experience leading a team...

  • Team Lead

    1 week ago

    Taguig, National Capital Region, Philippines JLL Full time $40,000 - $60,000 per year

    JLL empowers you to shape a brighter way.  Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people  and empowering them to  thrive, grow meaningful careers and to find a place where...

  • Team Lead

    1 week ago

    Taguig, National Capital Region, Philippines ECLARO Full time ₱1,200,000 - ₱2,400,000 per year

    Role: Team Lead - Purchase To Pay The Team Leader - Purchase To Pay is accountable for the Delivery of the in-scope processes in line with the Service Partnership Framework, for the assigned specialism(s) - Supplier Master Data, Invoice Processing, Travel & Expenses Processing, Payments & Cash Application, and Reconciliation & Reporting. Working with the...