MyLearning Operations Specialist

Join our team and be part of a dynamic environment where your ideas and expertise help shape the future of professional development. As a central hub for global learning services, our team partners with stakeholders across regions and departments to deliver impactful training, foster self-service and drive continuous improvement. We pride ourselves on our commitment to quality, compliance and knowledge sharing, ensuring every learning experience is relevant and up to date.

At Macquarie, our advantage is bringing together diverse people and empowering them to shape all kinds of possibilities. We are a global financial services group operating in 31 markets and with 56 years of unbroken profitability. You'll be part of a friendly and supportive team where everyone - no matter what role - contributes ideas and drives outcomes.

What role will you play?

You will help establish, update and implement standard MyLearning process services and workflows globally, supporting Tier 0, Tier 1 and Tier 2 stakeholders. As a central resource for regional BFS learning teams and contributors, you will coordinate between the MyLearning team, HR Tech, learners, course owners and other departments such as Compliance, People and Culture, PX and Branding. Your role will include reviewing and enhancing existing processes and the MyLearning Knowledgebase to promote customer self-service and reduce case volumes, as well as engaging in governance activities, ensuring alignment and regular reporting on monthly performance, service levels and improvement actions.

Additionally, you will manage and deliver events, sessions, eLearning rollouts and roster assignments, using both manual and dynamic methods. Advising stakeholders on optimal solutions for their learning needs and creating reference materials to educate and upskill new or existing MyLearning specialists and advisors will also be key responsibilities.

What you offer

• Experience in managing stakeholder relationships
• 1-3 years' experience in quality assurance, compliance and regulatory adherence and process mapping or process documentation experience
• Good analytical skills with the ability to strategically analyse data and trends, diagnose opportunities and provide interventions
• Knowledge and experience with learning management system administration or MyLearning Support
• Learning design experience including basic design or content update (Articulate or similar learning design or learning content tool)
• Ability to navigate and influence a large matrix organisation, prioritise and effectively bring solutions
• Self-starter who is keen on tracking deliverables and pending and completed tasks
• Experienced with learning report preparation, maintaining shared folders, links, correspondence templates and related documentation.

We love hearing from anyone inspired to build a better future with us, if you're excited about the role or working at Macquarie we encourage you to apply.

What we offer

At Macquarie, you're empowered to shape a career that's rewarding in all the ways that matter most to you. Macquarie employees can access a wide range of benefits which, depending on eligibility criteria, include:

• 1 wellbeing leave day per year
• 20 weeks' paid parental leave for primary caregivers along with 12 days of paid transition leave upon return to work and 6 weeks' paid leave for secondary caregivers
• 5 days carers leave of immediate family members on top of annual leave
• 2 days of paid volunteer leave and donation matching
• Voluntary parental medical insurance plan for married employees
• Wellbeing benefits, sessions and events to support your physical, mental and financial wellbeing, including a comprehensive medical and life insurance cover
• Access to our Employee Assistance Program, a robust behavioural health network with counselling and coaching services
• Access to a wide range of learning and development opportunities, including reimbursement for professional membership or subscription
• Hybrid and flexible working arrangements, dependent on role
• Reimbursement for work from home equipment

About Financial Management, People and Engagement

Financial Management, People and Engagement (FPE) provides a single interface for Macquarie's businesses across key areas of people, strategy, communications and financial management. Comprising two pillars – Financial Management, and People and Engagement – it is responsible for managing the Group's financial, tax and treasury activities and strategic priorities, fostering our culture through people and community engagement strategies, and engaging with stakeholders to protect and promote Macquarie's reputation globally.

Our commitment to diversity, equity and inclusion

We are committed to fostering a diverse, equitable and inclusive workplace. We encourage people from all backgrounds to apply and welcome all identities, including race, ethnicity, cultural identity, nationality, gender (including gender identity or expression), age, sexual orientation, marital or partnership status, parental, caregiving or family status, neurodiversity, religion or belief, disability, or socio-economic background. We welcome further discussions on how you can feel included and belong at Macquarie as you progress through our recruitment process.

Our aim is to provide reasonable adjustments to individuals who may need support during the recruitment process and through working arrangements. If you require additional assistance, please let us know in the application process.