Assistant Manager Training

3 days ago

Ayala Alabang, National Capital Region, Philippines Risewave Consulting, Inc. Full time ₱900,000 - ₱1,200,000 per year

Job Responsibilities

  • Facilitate new hire training for Pre-process and/or Process Training batches.
  • Create, organize, plan, and deliver various forms of onboarding, orientation, and training for employees
  • Create and/or acquire training procedure manuals, guides, and course materials.
  • Conduct TNA for BAU Refreshers
  • Maintain records of training and development activities, attendance, results of tests and assessments, and retraining requirements.
  • Evaluate program effectiveness through assessments, surveys, and feedback.
  • Conduct coaching and feedback for teams assigned on the floor
  • Conduct Train-the-Trainer Programs for new trainers/ capability upliftment training for existing trainers

Qualifications

  • Amenable to Work Onsite either at our Alabang Site or Quezon City site
  • With at least 2 years' experience in managing a training team, preferably in a BPO setup
  • Completed at least 2nd year in College
  • Experienced in Train the Trainers program
  • Good oral and written communication skills
  • Experience in both process training and foundation skills/communication skills training
  • Must have experience in General Insurance or Property and Casualty Insurance account / Insurance Sales and Customer Service account

Work schedule: Dayshift / Fixed weekends off

Work Location: Alabang or Eastwood Site

Work Setup: Full onsite

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