Customer Service Manager
1 week ago
Job Title: Customer Service ManagerLocation: RemoteReports To: TBDWork Shift: Flexible, with partial overlap to U.S. business hours preferredWorking Hours: 40 hours per week / Full-timeJob Description:We’re looking for a proactive and highly organized Customer Service Specialist to lead and scale our customer support operations. This is not a traditional support role we need someone who can both manage daily customer inquiries and help build out the systems, tools, and processes that will shape our support infrastructure as we grow. Key Responsibilities: Respond to customer inquiries daily through Richpanel (our helpdesk tool)Handle returns, refunds, exchanges, and shipping issues, and build out clear processes for eachManage our replacement parts program (track orders in Monday.com and coordinate fulfillment with the warehouse)Create and maintain our FAQ and help center contentImplement new tools and software as needed (e.g. returns management, automation, or AI support tools)Set up and document customer service workflows, SOPs, and automationsCollaborate cross-functionally with marketing, fulfillment, and product teams to improve the customer experienceUse AI tools to streamline responses, templates, and repetitive tasks Qualifications: 2+ years in Shopify-based eCommerce customer serviceProven experience building or improving CS systems and processesStrong written English and communication skillsFamiliarity with AI tools and automationShopify (expert-level), Richpanel, Monday.com, Google Workspace, SlackComfortable vetting and implementing new software solutionsOrganized, detail-oriented, and proactive able to work independently and take ownershipExperience managing or mentoring small teams is a plus, (possibly needed for future if volume grows)Understanding of logistics and fulfillment workflowsExperience with the U.S.-based customer communication standards
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Vessel Account Manager
3 weeks ago
Manila, Philippines Global Process Manager Inc. Full timeAbout Garrets Garrets International operates as a division of the wrist group and represents one of the maritime industry’s largest and most accomplished catering companies within provision and stores consumables through a global network of accredited suppliers. We operate from our headquarters in Nørresundby (Denmark), but also have branches in Romford...
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Customer Service Manager
3 weeks ago
Manila, Philippines DataBlitz Full timeOn‑site - Manila 1‑3 Yrs Exp Bachelor Full‑time Job Description Government Mandated Benefits Maternity & Paternity Leave, Sick Leave, Solo Parent Leave Work‑Life Balance Flexible Hours We are looking to hire an exemplary Customer Support Supervisor to coach our service staff to deliver exceptional customer service. The customer service supervisor...
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Customer Service Manager
3 weeks ago
Manila, Philippines LaVie Resort and Casino Full timeOn-site - Manila 1-3 Yrs Exp Bachelor Full-time Job Description Responsible for overseeing the daily operations of the customer service department. Their duties include communicating customer service objectives to Customer Service Representatives and other department personnel, compiling data to make assessments of their department’s progress and...
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Customer Service Manager
2 weeks ago
Ortigas, Metro Manila, Philippines FEdCenter Management Consulting Inc. Full time ₱1,200,000 - ₱2,400,000 per yearAs our Customer Service Manager, you'll lead and inspire a dynamic team to deliver exceptional customer experiences while driving operational excellence.What You'll DoAs our Customer Service Manager, you'll lead and inspire a dynamic team to deliver exceptional customer experiences while driving operational excellence.Key Responsibilities:Team Leadership &...
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Sales Coordinator
1 week ago
Manila, National Capital Region, Philippines Global Process Manager Inc. Full time ₱250,000 - ₱450,000 per yearAbout WristWristis the world's leading ship and offshore supplier of marine provisions and stores with a market share of approximately 12%.With the launch of the digital marketplace, Source2Sea, Wrist is leading the digital transformation of the marine supply industry. All year round, we offer 24/7 global online sourcing and logistics, providing data...
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Team Leader
3 weeks ago
Manila, Philippines Global Process Manager Inc. Full timeCompany Description About Wrist Wrist is the world’s leading ship and offshore supplier of marine provisions and stores with a market share of approximately 12%. With the launch of the digital marketplace, Source2Sea, Wrist is leading the digital transformation of the marine supply industry. All year round, we offer 24/7 global online sourcing and...
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Customer Service Manager
3 weeks ago
, Metro Manila, Philippines Orion Cepheid Full timeOverview We are looking to hire an exemplary Customer Support Supervisor to coach our service staff to deliver exceptional customer service. The supervisor will build a strong team and shape staff behaviors to accomplish desired results. Responsibilities Oversee and assess customer service staff activities, and provide regular performance-related feedback....
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Manila, Philippines Global Process Manager Inc. Full timeAbout Wrist Wrist is the world’s leading ship and offshore supplier of marine provisions and stores with a market share of approximately 12%. With the launch of the digital marketplace, Source2Sea, Wrist is leading the digital transformation of the marine supply industry. All year round, we offer 24/7 global online sourcing and logistics, providing data...
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Inventory Analyst
4 weeks ago
Manila, Philippines Global Process Manager Inc. Full timeCompany Description Garrets International is a part of the Wrist Group. It is an experienced, always exploring maritime service partner operating in more than 700 ports and serving 35,000 seafarers worldwide. For more than 30 years, we have provided full service of provision and stores, persistently fuelling better lives on board vessels across the globe. A...
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Manila, National Capital Region, Philippines Global Process Manager Inc. Full time ₱600,000 - ₱1,200,000 per yearAbout WristWrist is the world's leading ship and offshore supplier of marine provisions and stores with a market share of approximately 12%.With the launch of the digital marketplace, Source2Sea, Wrist is leading the digital transformation of the marine supply industry. All year round, we offer 24/7 global online sourcing and logistics, providing data...
