IT Application Support Analyst

3 days ago

Manila, Philippines Atticus Advisory Solutions Inc Full time

We are currently looking for an IT Application Support Analyst (Italian Localization experience is a must) to join our Team. This role is about ensuring smooth operations and availability of Group Systems (Finance & Accounting, HR, Legal, L&D, Customer Success) worldwide. The IT Application Support Analyst will be responsible for application performance optimization and system enhancements while providing technical support to all business users. Responsibilities: Provide Level 1 & 2 technical/functional support for internal applications and systems to deliver high quality assistance and ensure the agreed Service Level Agreements (SLAs) are met Experience in supporting European countries specially Italian localization. Perform daily, monthly and periodic application and system checks, and take appropriate action in optimizing system uptime and deliver outputs in a timely manner Work with Technology teams as necessary communicating any systems/software upgrades and patches, and diagnosing any application or system issues Triage defects, identify potential fixes and manage incidents through to resolution, either by an internal team or via an external supplier; communicating with the business user until issue is resolved Develop and adhere to Standard Operating Procedures (SOPs) Ensure data security and implement safety controls Produce and maintain technical support guides, service catalogue & other relevant documentation Work with stakeholders and the Release Management team to ensure UAT and regression testing is complete for all new releases Ensure effective communication is in place to manage incidents and system downtime to the business user community Attend Service Reviews and Operational review meetings; support with reporting requirements, chairing the meeting when required What we look for: Previous experience working in an application support capacity for finance systems (NetSuite, Coupa, Payhawk, Concur), HR Systems (BambooHR, JazzHR, Papaya etc.) With Finance background. 6 + years in-dept knowledge of Oracle NetSuite ERP Finance Fluency in English Excellent verbal and written communication skills Team player with good interpersonal skills Ability to multi-task and to remain calm whilst under pressure Keen eye for detail Good analytical and problem-solving skills Strong service driven mentality and a pragmatic approach Keep abreast of current technology and trends that may be of use/benefit to NetSuite Certified

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