Application Support

3 days ago

Manila, National Capital Region, Philippines CAI Full time $40,000 - $60,000 per year
Application Support

Req number:
R6379

Employment type:
Full time

Worksite flexibility:
Remote
Who we are

CAI is a global technology services firm with over 8,500 associates worldwide and a yearly revenue of $1 billion+. We have over 40 years of excellence in uniting talent and technology to power the possible for our clients, colleagues, and communities. As a privately held company, we have the freedom and focus to do what is right-whatever it takes. Our tailor-made solutions create lasting results across the public and commercial sectors, and we are trailblazers in bringing neurodiversity to the enterprise.

Job Summary
As a Support Analyst, you'll be part of our Philippines-based Application Support Center, providing expert assistance for the Oracle Hospitality Cruise (OHC) property management system. You'll collaborate with global teams, apply your technical and analytical skills to resolve complex issues, and contribute to delivering seamless support experiences in a fast-paced, international environment.

Job Description

We are looking for a Support Analyst to provide application support for the Oracle Hospitality Cruise (OHC) system and related technologies. In this role, you will troubleshoot complex technical issues, manage incidents, and collaborate with global teams to ensure system stability and timely issue resolution. This position is ideal for individuals with strong analytical and problem-solving skills who are eager to grow in a dynamic, 24/7 global support environment. This position will be full-time and remote.

What You'll Do
  • You will be trained by our experienced team to become proficient in OHC and other cruise-specific technologies. Your primary responsibility will be to provide application support to shipboard and shoreside users, ensuring timely resolution of incidents and maintaining system stability
  • Provide Tier 2 and Tier 3 support for Oracle Hospitality Cruise (OHC) and related applications
  • Perform real troubleshooting by applying structured methodologies such as CompTIA Troubleshooting process - not just referring to documentation
  • Use available documentation as a guide but rely on critical thinking and problem-solving to resolve complex or undocumented issues
  • Engage in major incident management, including participation in voice bridge calls for critical (P1-Critical) incidents and Microsoft Teams chat for high-priority (P2-High) incidents
  • Communicate effectively with shipboard IT teams and shipboard users via MS Teams and email to understand and resolve issues
  • Document incidents, troubleshooting steps, and resolutions in the ticketing system (ServiceNow)
  • Collaborate with global support teams and escalate issues when necessary
  • Participate in testing and validation of application updates and patches
  • Contribute to knowledge base articles and supportbdocumentation
What You'll Need

Required:
  • Associate's or bachelor's degree in computer science, Information Technology, or a related field
  • Strong analytical and problem-solving skills, with the ability to think critically and troubleshoot beyond standard procedures
  • Excellent English communication skills, both written and verbal.
  • Willingness to work in a 24/7 support environment, including shifts and weekends as needed
  • Ability to remain focused and calm during high-pressure incident scenarios
Preferred
  • Exposure to enterprise applications or IT support environments
  • Familiarity with incident management tools and processes
  • Experience with hospitality or travel industry systems is a plus
Physical Demands
  • Ability to safely and successfully perform the essential job functions
  • Sedentary work that involves sitting or remaining stationary most of the time with occasional need to move around the office to attend meetings, etc.
  • Ability to conduct repetitive tasks on a computer, utilizing a mouse, keyboard, and monitor
Reasonable accommodation statement

If you require a reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employment selection process, please direct your inquiries to or

  • Application Support

    5 days ago

    Manila, National Capital Region, Philippines CAI Full time ₱30,000 - ₱60,000 per year

    Application SupportReq number:R6379Employment type:Full timeWorksite flexibility:RemoteWho we areCAI is a global technology services firm with over 8,500 associates worldwide and a yearly revenue of $1 billion+. We have over 40 years of excellence in uniting talent and technology to power the possible for our clients, colleagues, and communities. As a...

  • Automation Tester for Salesforce

    3 days ago

    Manila, National Capital Region, Philippines Application House Limited Full time ₱40,000 - ₱80,000 per year

    Job Title: Automation Tester for SalesforceLocation: Philippines / RemoteWorking Hours: Part-time, Permanent, Fully flexible anytimeAbout Application House:Application House is a Salesforce consulting agency that operates three different business models consulting, product development and support.We are truly reflecting the name House of the Application. We...

  • Application Support Engineer

    7 days ago

    Manila, National Capital Region, Philippines Silverspin Full time ₱60,000 - ₱80,000 per year

    Position OverviewWe're looking for an Application Support Engineer to join our team As a key member of the Application Support Team, the Application Support Engineer plays a critical role in maintaining the health and performance of our infrastructure. You'll be responsible for real-time monitoring, issue resolution, and operational support to ensure uptime...

  • Application Support Engineer

    3 days ago

    Manila, National Capital Region, Philippines Penbrothers Full time ₱1,200,000 - ₱2,400,000 per year

    We are seeking anApplication Support Engineerwith stronghands-on experience in setting up and maintaining monitoring tools and dashboards (Zabbix, Grafana, Elasticsearch). In this role, you'll go beyond end-user monitoring—you'll be building, fine-tuning, and optimizing the systems that keep our applications reliable and performant.What You'll Do:24/7...

  • Application Support Analyst

    2 weeks ago

    Manila, National Capital Region, Philippines Nasdaq Full time ₱900,000 - ₱1,200,000 per year

    The Application Support Analyst is responsible for providing client services and support for the Nasdaq SMARTS Trade Surveillance product and related service offerings.Why NasdaqWhen you work at Nasdaq, you're working for more open and transparent markets so that more people can access opportunities. Connections can be made, jobs can be created, and...

  • L2 Application Support

    5 days ago

    Manila, National Capital Region, Philippines GCash Full time ₱900,000 - ₱1,200,000 per year

    Do you want to take the first step in making Filipinos' lives better everyday? Here in GCash we want to stay at the forefront of the FinTech industry by creating innovative, meaningful, and convenient financial solutions for the nation G ka ba? Join the G Nation todayWho You'll Be Working WithIf you have a strong background in IT, computer science, or...

  • Application Support Engineer

    5 days ago

    Manila, National Capital Region, Philippines PEAK6 Full time ₱1,200,000 - ₱2,400,000 per year

    Who We AreApex Fintech Solutions (AFS) powers innovation and the future of digital wealth management by processing millions of transactions daily, to simplify, automate, and facilitate access to financial markets for all. Our robust suite of fintech solutions enables us to support clients such as Stash, Betterment, SoFi, and Webull, and more than 20 million...

  • Application Support Engineer

    7 days ago

    Manila, National Capital Region, Philippines Apex Fintech Solutions Full time ₱1,500,000 - ₱3,000,000 per year

    WHO WE AREApex Fintech Solutions (AFS) powers innovation and the future of digital wealth management by processing millions of transactions daily, to simplify, automate, and facilitate access to financial markets for all. Our robust suite of fintech solutions enables us to support clients such as Stash, Betterment, SoFi, and Webull, and more than 20 million...

  • Application Support Engineer

    2 weeks ago

    Manila, National Capital Region, Philippines The Depository Trust & Clearing Corporation (DTCC) Full time ₱900,000 - ₱1,200,000 per year

    Are you ready to make an impact at DTCC?Do you want to work on innovative projects, collaborate with a dynamic and supportive team, and receive investment in your professional development? At DTCC, we are at the forefront of innovation in the financial markets. We're committed to helping our employees grow and succeed. We believe that you have the skills and...

  • Application Support Team Lead

    7 days ago

    Manila, National Capital Region, Philippines Silverspin Full time ₱600,000 - ₱1,200,000 per year

    Position OverviewWe're looking for a Application Support Team Lead to join our team As an integral part of the Application Support & NOC Team, the Team Lead (TL) plays a pivotal role in ensuring the stability and performance of critical applications while fostering a collaborative, high-performing environment. You will provide both technical and people...