AU OUTBOUND COLLECTION SPECIALIST

Full time remote position Work Schedule: 9 AM to 6 PM SYD/ AEST Up to PHP 30k renumeration, depending to experience  Three Peaks International is a Sydney based staffing solutions partner which provides local and virtual staffing solutions to Australian businesses through outsourcing, recruitment, and migration.  OUTBOUND COLLECTION SPECIALIST - TO START IN FEBRUARY 2026  Key Responsibilities  Debt Collection & Customer Follow-Up Monitor assigned customer accounts to identify overdue balances and outstanding debts. Review historical billing and payment data to understand the background of each debt. Contact customers proactively via outbound calls, emails, and other approved channels to discuss overdue payments. Assertively encourage and secure timely debt payments while maintaining professionalism and respect. Empathize with customers circumstances and work toward mutually beneficial solutions. Negotiate payment plans or settlements that align with company policies and customer capability. Process payments and refunds where required, ensuring accuracy and compliance.  Billing Issue Resolution & Dispute Management  Identify, investigate, and resolve billing, credit, and invoice-related issues. Lead the investigation of invoice disputes by determining root causes such as pricing errors, discrepancies, OR contractual misunderstandings. Use supporting documentation such as invoice copies, proof of delivery, contracts, or claims forms to expedite dispute closure. Collaborate closely with Customer Service, Sales, Operations, and Finance teams to resolve issues impacting prompt payment. Escalate complex or unresolved disputes to leadership with complete documentation. Participate in continuous improvement initiatives aimed at reducing recurring billing issues and improving dispute resolution efficiency.  Accounts Receivable Support (SHARED RESPONSIBILITIES)  Maintain accurate and current customer ledgers by reconciling unapplied cash and initiating clearing actions (e.g., spreads, write-offs, credit notes) when appropriate. Proactively monitor aging reports to prioritize high-risk or dispute-related past-due accounts. Update all customer interaction records, collection efforts, dispute notes, and account status changes promptly and accurately. Prepare and provide regular reports on collection activity, dispute outcomes, and AR status.  Compliance & Standards  Adhere to internal AR, credit, and collections policies as well as relevant Australian guidelines (e.g., Privacy Act, ACCC/ASIC Debt Collection Guidelines). Ensure documentation quality supports audits, reporting requirements, and internal reviews.  Qualifications Certificate, Diploma, or Degree in Accounting, Finance, Business Administration, or related field (or equivalent relevant experience). At least 2 years solid experience in outbound collections, credit control, accounts receivable, or customer account management. Candidates for collections must have prior voice collections experience, ideally business-to-business. Experience in high-volume customer portfolios, preferably within SaaS, logistics, technology, or service-based industries. Background in dispute resolution, billing issue investigation, or AR reconciliation is highly advantageous.  Technical & Functional Skills  Strong understanding of collections processes, debt recovery workflows, and AR principles. Ability to read, interpret, and troubleshoot invoices, statements, contracts, and supporting payment documentation. Proficient in using accounting/ERP systems (e.g., NetSuite, SAP, Xero, Oracle, MYOB, or similar). Above average influencing and negotiation skills Self-motivated, results driven, collaborative & team player with the ability to work autonomously. Exceptional written and verbal communication skills High Attention to details and problem solver. Good command of MS Excel (e.g., VLOOKUP/XLOOKUP, pivot tables) and general data analysis tools. Skilled in reconciling customer accounts, resolving unapplied cash, and clearing payment discrepancies.  Technical Requirements  Should have personal and working laptop/ Desktop, and one (1) back up Has Noise-cancelling headset (for interview and meetings) Back up internet connection (at least 100 mbps)