Call Center Agent

2 weeks ago

Taguig, Philippines TASQ Staffing Solutions Full time

TASQ is seeking Spanish bilingual call center agents who are ready to work on-site in Taguig, starting on May 12.

The pre-screening interview will take place over the phone, so please keep your phone line available.

**In this position, you will:**

- Assist customers by addressing their inquiries or issues related to financial products and services with empathy through various communication channels, including phone, text, chat, and video chat, in a fast-paced, high-volume setting.

- Collaborate with the customer service team to perform moderately complex support tasks.

- Mitigate risk by adhering to all policies and procedures and staying updated on any changes.

- Promote digital services such as online statement delivery, eSign paperwork, and other digital options as required.

- Receive guidance from the customer service supervisor and escalate non-routine inquiries as necessary.

**Required Qualifications:**

- A minimum of 2 years of experience in Customer Service, Financial Services, or Contact Centers, or an equivalent combination of work experience, training, military experience, or education.

**Desired Qualifications:**

- Completion of at least the second year of college.

- 2+ years of experience as a Spanish Bilingual Customer Service Representative.

- Foreign applicants must possess a valid work visa.

**Job Expectations:**

- Must attend the entire required training period.

- Willingness to work additional hours as needed.

- On-site work at the specified location is mandatory.

- Flexibility with work schedule and arrangements is required.

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