Escalations Manager

2 weeks ago

Taguig, Philippines TASQ Staffing Solutions Full time

TASQ is looking for an escalations manager to work on-site in Taguig.

Schedule: Nightshift

Work Setup: 4 onsite/1 day remote

Location: BGC - 5NEO

The prescreening interview will be done over the phone.

Required Qualifications:

At least 6+ years of customer- or Investor-facing, Disputes, Claims, or Fraud Resolution experience in the Financial Services or Credit Card industry, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

2+ years of leadership experience as a manager or 5 years as supervisor

Must have handled at least 20 HC

Successfully completed Financial Industry Regulatory Authority (FINRA) Series 7 examinations (or FINRA recognized equivalents) sufficient to qualify for immediate FINRA registration

Desired Qualifications:

Candidate must be a Bachelor's Degree Holder or higher

Amenable to report onsite and on evening shift

Must have at least 5 years of Leadership experience

FINRA License Series 24 OR Series 9C10

Escalations Manager Registered (FINRA License Series 24 or Series G s 10)

In this role, you will:

Manage and develop a team to handle complex customer service tasks and create initiatives and programs to support Escalations business goals and objectives

Engage internal partners associated with the Escalations functional area

Identify and recommend opportunities for process improvement, service standards, and goals within the Escalations functional area

Make decisions and resolve issues regarding internal and external client complaints

Interpret and develop Escalations policies and procedures to ensure quality and that service standards meet business objectives

Collaborate with Escalations team and first-line supervisors

Interact directly with internal and external customers to resolve their inquiries and complaints

Manage allocation of people and financial resources for aligned functional area or business group

Mentor and guide talent development of direct reports and assist in hiring talent

Job Expectations:

Obtaining and/or maintaining appropriate FINRA license(s) is required for ongoing employment in this position. FINRA Series 24 examinations, or equivalent, must be completed within either a 90- or 180-day time period following commencement of employment, depending upon the number of license(s) needed, if not immediately available to transfer upon hire. FINRA-recognized equivalents will be accepted. This will be communicated at the time of offer acceptance. Compliance with state law

Registration and licensing requirements are mandatory. In addition to state registration and licensing requirements, specific product licenses, or SAFE licensing may apply. Additional requirements include meeting enhanced financial fitness and criminal background standards. Wells Fargo will initiate the FINRA licensing review process at the time of offer acceptance. For specific FINRA qualification exams obtained after 9/30/2018, the Securities Industry Essentials (SIE) exam co-requisite is required

  • Senior Associate, Escalation Management

    3 weeks ago

    Taguig, National Capital Region, Philippines Lazada Full time

    Direct message the job poster from LazadaWork arrangementFull 5-day work in the officeKey Tasks & ResponsibilitiesPrimary Escalation Resolution: Own end-to-end resolution of high-risk escalations from regulatory bodies, Media and C-level complaints, achieving 90%+ "First Call Resolution" rate & 24hrs resolution and preventing case recurrence through...

  • Senior Associate, Escalation Management

    5 days ago

    Taguig, Philippines Lazada Full time

    Direct message the job poster from Lazada Work arrangement Full 5-day work in the office Key Tasks & Responsibilities Primary Escalation Resolution : Own end-to-end resolution of high-risk escalations from regulatory bodies, Media and C-level complaints, achieving 90%+ "First Call Resolution" rate & 24hrs resolution and preventing case recurrence through...

  • Customer Escalations Specialist

    2 weeks ago

    Taguig, National Capital Region, Philippines Satellite Office Full time ₱70,000 - ₱120,000 per year

    Company DescriptionAs market leaders and experts in luxury furniture design, we take pride in our commitment to quality and innovation.For over 60 years, the client has been a nationally recognized household name in the Australian furniture industry. Following our acquisition of Plush Sofas in late 2021, we now operate over 110 showrooms across Australia...

  • Partner Escalation Specialist

    2 weeks ago

    Taguig, National Capital Region, Philippines Atlassian Full time $70,000 - $120,000 per year

    OverviewWorking at AtlassianAtlassians can choose where they work – whether in an office, from home, or a combination of the two. That way, Atlassians have more control over supporting their family, personal goals, and other priorities. We can hire people in any country where we have a legal entity. Interviews and onboarding are conducted virtually, a part...

  • Retention and Escalations Expert

    3 weeks ago

    Taguig, National Capital Region, Philippines Sutherland Global Full time

    Company Description:About SutherlandArtificial Intelligence. Automation. Cloud engineering. Advanced analytics. For business leaders, these are key factors of success. For us, they're our core expertise.We work with iconic brands worldwide. We bring them a unique value proposition through market-leading technology and business process excellence.We've...

  • Escalation Resolution Expert

    1 week ago

    Taguig, National Capital Region, Philippines beBeeComplaints Full time ₱750,000 - ₱1,500,000

    Customer Complaints Specialist Job DescriptionWe are seeking a highly skilled and empathetic Customer Complaints Specialist to join our world-class support team. This is a critical role responsible for managing and resolving escalated customer issues, ensuring every customer feels heard and valued.This position requires a driven and knowledgeable specialist...

  • Retention and Escalations Expert

    3 weeks ago

    Taguig, National Capital Region, Philippines Sutherland Full time

    Location Taguig City/National Capital RegionArtificial Intelligence. Automation. Cloud engineering. Advanced analytics. For business leaders, these are key factors of success. For us, they're our core expertise.We work with iconic brands worldwide. We bring them a unique value proposition through market-leading technology and business process...

  • Retention and Escalations Expert

    5 days ago

    Taguig, Philippines Sutherland Full time

    Location Taguig City/National Capital Region Artificial Intelligence. Automation. Cloud engineering. Advanced analytics. For business leaders, these are key factors of success. For us, they’re our core expertise.We work with iconic brands worldwide. We bring them a unique value proposition through market-leading technology and business process excellence....

  • Head of Escalations

    1 week ago

    Taguig, Philippines Michael Page Full time

    Join one of ASEAN's leading banks to build a long-term career in banking Join a company that invests in digital transformation About Our Client A fast-growing digital-first bank committed to making banking simpler and more accessible for Filipinos. With innovative solutions and a customer-centric approach, it offers a dynamic environment for professionals...

  • Systems Escalation Engineer

    3 weeks ago

    Taguig, National Capital Region, Philippines ECI Full time

    ECI is the leading global provider of managed services, cybersecurity, and business transformation for mid-market financial services organizations across the globe. From its unmatched range of services, ECI provides stability, security and improved business performance, freeing clients from technology concerns and enabling them to focus on running their...