BPO Process Trainer

2 days ago

Pasay City, Philippines TASQ Staffing Solutions Full time

About the job Process Trainer (MOA, Pasay) | Onsite Work Setup: 100% Onsite (MOA Pasay)Work Schedule: Graveyard shift (8PM-5AM or 9PM-6AM) Responsibilities: Must be college graduateMinimum 2 years of experience in the BPO industryAt least 1 year of experience as a Process Trainer (Life Insurance background preferred)Ability to transfer knowledge, develop and motivate a teamUnderstanding of end-to-end processes and appreciation of critical parametersAbility to work in a continually challenging environmentAbility to communicate effectively to a variety of audiencesGood written and verbal communication skillsGreat customer service skillsBasic knowledge of MS Office Excel, PowerPoint, Word Qualifications: Lead and co-lead new hire classes and continuing education training for both new hire trainees and tenured agentsMonitors and completes daily attendance tracking during the entire process training until nestingFormulates effective activities, exercises or assessments for learning improvementMonitors and evaluates operations, programs, processes and/or practices for quality and effectiveness; make recommendations for improvementEnsure compliance to client and organizational policies and proceduresMaintains consistent and professional communications skills with supervisor, manager, operations management, peers and trainees/agentsDeliberate to identify new hires needs in training and nestingMonitor trainees post-nesting performance for the first 3 months after being endorsed to operationsDeliver the training content/context based on the agenda/curriculumDemonstrate effective leadership to individuals including new hires and tenured agents

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