Mall Operations Manager

7 days ago

Muntinlupa, Philippines Filinvest Group Full time

DUTIES AND RESPONSIBILITIES:

A. TENANT RELATIONS

1. Merchants Assistance and Administrative Coordination

  • Ensures facilitation of coordination of requirement of constructing tenants (new tenants and or renovating / existing tenants) with the objective that tenants open on time under minimal supervision of superior.
  • Ensures timely and smooth turn-over of space to incoming (new tenants).
  • Advises tenants on mall requirements for renovating tenants (existing tenants).
  • Coordinates schedule of design briefing with incoming /existing tenant, Engineering and Leasing if necessary.
  • Conducts briefing on house rules for constructing/renovating tenant.
  • Act as liaison between tenant and Engineering on technical requirements.
  • Submission of plans
  • Transmittal to Engineering
  • Should maintain a logbook for proper recording of constructing / renovating tenants
  • Able to relay information related to construction works on time to concerned parties.
  • Ensures completeness of Pre-construction checklist form.
  • Conducts house rules briefing with tenants, its representatives, its employees before store opening.
  • Well versed on mall house rules and operating guidelines of other departments (Accounting, Sales Audit, Marketing and Security).
  • Ensures Completeness of Pre-Operations Checklist.
  • Well versed on the documentation requirements before store opening.
  • Participates in the technical inspection conducted by Engineering during tenants renovation.
  • Knowledgeable of technical complexities of construction requirements.
  • Relays on time pertinent information to concerned parties.


  • 2. Account Management
  • Attends to tenants concerns/inquiries and coordinates the same with different departments.
  • Recommends courses of action.
  • Communicates verbally or in writing on tenants concern.
  • Participates in the collection initiated by Billing & Collection Department activity.
  • Facilitates insurance claim of concerned parties.
  • Assists during the inventory of tenants damaged items due to water leak etc.
  • Attends to witness incidents such as water leak, fire etc.
  • Reviews insurance of merchants and closely monitors its expiry date.
  • Monitors tenants enrollment to Bio-augmentation and Kitchen exhaust program
  • Monitors tenants enrollment to Pest Control program
  • Initiates safety audit inspection of existing tenants and follow through compliance.
  • Handles egressing tenants.
  • Conducts egress briefing.
  • Observes timely turnover of space
  • Accomplishes Tenants Accountability Clearance Form (TACRF) within seven (7) days after receipt from Lease Admin Section.
  • Prepares and submit management reports, performance review (monthly)
  • Operating tenants update (monthly)
  • Insurance update (monthly)
  • Weekly progress report on constructing and renovating tenant
  • Egress report
  • Participates to emergency drills (fire and earthquake) and joins the emergency response team of the mall.
  • Performs other mall operations related tasks as may be deemed necessary and/or directed by the Mall Operations Heads.

B. CUSTOMER SERVICE

  • Attends to customer inquiries (either thru phone or at the customer service counter)
  • Entertains and attends to the needs and complaints of the customer
  • Pacify the complainant and resolve the complaint

C. SAFETY MANAGEMENT

  • Assists and supports in the implementation of Environment, Health, and Safety programs
  • Ensures that the security control plan is maintained for the mall areas by security provider
  • Ensures statutory compliance on occupational health and safety
  • Oversees Daily In/Out report of third-party hires

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