Retail Operations Manager

7 days ago

Muntinlupa, Philippines Concepcion Business Services, Inc. Full time

Retail Operations Manager will oversee the full operations of SharkNinja’s own retail network in the Philippines, consisting of a flagship store and kiosks. This role is responsible for ensuring smooth day-to-day operations, delivering an exceptional consumer experience, managing personnel, and achieving sales targets across the retail network. The Retail Operations Manager will work closely with Sales, Trade Marketing, and Supply Chain teams to ensure alignment with SharkNinja’s growth objectives.

Retail Operations Management

  • Oversee day-to-day operations of the flagship store and kiosk network, ensuring operational efficiency, compliance with company policies, and alignment with brand standards.

  • Develop and implement SOPs (standard operating procedures) for kiosks to maintain consistency in service, merchandising, and store presentation.

  • Monitor inventory levels, product availability, and manage stock replenishment in coordination with Supply Chain.

  • Ensure kiosks comply with mall/retail partner regulations.

Sales & Performance Management

  • Own the retail P&L and drive sales performance across kiosks to meet or exceed annual revenue targets.

  • Develop and execute sales initiatives, in coordination with Trade Marketing Activations, to maximize sell-out performance.

  • Track, analyze, and report sales KPIs and take corrective actions when needed.

  • Set clear sales goals for kiosk managers and monitor individual/store performance.

Team Leadership & Development

  • Recruit, train, and manage kiosk managers and retail staff, ensuring they deliver premium consumer experiences.

  • Conduct regular performance reviews, coaching, and development programs.

  • ·Build a strong retail culture anchored on customer obsession, accountability, and performance-driven mindset .

Customer Experience & Brand Standards

  • Ensure consistent delivery of SharkNinja’s brand experience at all touchpoints.

  • Handle escalated customer service issues and ensure resolution aligned with brand values.

  • Oversee retail training programs for staff on product knowledge, upselling, and customer engagement.

Collaboration & Strategy

  • Partner with Sales and Marketing teams to design and execute in-store promotions, activations, and product launches.

  • Provide consumer and retail insights to guide strategy on product assortment, pricing, and merchandising.

  • Work with Finance and HR on budgeting, payroll, and manpower planning.

Qualifications

Education

  • Bachelor’s degree in Marketing, Business Administration, Communications, or a related field.

Work Experience

  • 5++ years of retail management experience, preferably in consumer appliances, FMCG, or lifestyle brands.

  • Proven track record of achieving sales targets in multi-site retail operations.

  • Strong leadership skills with experience managing teams of 50+ people.

  • Excellent communication, negotiation, and problem-solving skills.

  • Proficiency in sales analysis, KPI tracking, and reporting.

  • Ability to thrive in a fast-paced, entrepreneurial, and results-driven environment.

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