Customer Success Specialist with Coffee Experience
3 days ago
Job Title: Customer Success Specialist Location: Remote (Global)Company: Pro Coffee Gear Pro Coffee Gear is a rapidly growing e-commerce company at the forefront of the coffee equipment industry. We are seeking an experienced and proactive Customer Success Specialist to lead and evolve our global customer experience function. This strategic role is essential to driving satisfaction, loyalty, and operational excellence throughout the customer journey. Key Responsibilities Customer Success Leadership Own the end-to-end customer experience and define scalable customer success strategies to support growth.Establish and track KPIs, processes, and team goals aligned with business objectives.Build, manage, and mentor a high-performing customer success team, including support, aftersales, and service coordination. Sales Enablement & Channel Coordination Enable the consultative sales process through client communications across email, SMS, and social platforms.Oversee accurate and timely quote and invoice creation using Shopify, QuickBooks, and other tools.Support third-party and social commerce sales channels in coordination with marketing and sales teams. Post-Sales Operations & Aftersales Support Manage client onboarding and equipment setup, coordinating installations with technical service partners.Respond to customer inquiries regarding product use, service needs, and ongoing support.Facilitate additional orders of accessories, filters, or parts, including sourcing specialty items not listed online. Shipping, Damage, and Returns Management Lead customer communications related to logistics, damages, and return claims.Work with logistics teams to ensure fast, clear resolutions and optimize related processes. Process Improvement Monitor recurring operational pain points and identify opportunities for automation or process streamlining.Collaborate cross-functionally to implement improvements that enhance internal efficiency and client experience. Qualifications Minimum 5 years of experience in a client-facing operations or customer success role, with at least 2 years in a leadership capacity.Background in e-commerce operations; Shopify and QuickBooks experience strongly preferred.Outstanding written and verbal communication skills.Strong analytical and problem-solving skills with attention to detail.Familiarity with professional coffee equipment or the specialty coffee industry is a significant advantage. What We Offer A remote-first, globally distributed team and flexible work environment.The opportunity to lead a high-impact function within a fast-growing brand.A collaborative, passionate culture driven by innovation and a love for coffee. Important: All applicants must submit their CV in English. Submissions in other languages will not be considered.
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Manila, National Capital Region, Philippines Pro Coffee Gear Full time $100,000 - $120,000 per yearAbout the job Customer Success Specialist with Coffee Experience - Remote/Worldwide Job Title: Customer Success SpecialistLocation: Remote (Global)Company: Pro Coffee GearPro Coffee Gear is a rapidly growing e-commerce company at the forefront of the coffee equipment industry. We are seeking an experienced and proactive Customer Success Specialist to lead...
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Manila, National Capital Region, Philippines Pro Coffee Gear Full time ₱60,000 - ₱80,000 per yearJob Title: Customer Success Specialist Location: Remote (Global)Company: Pro Coffee Gear Pro Coffee Gear is a rapidly growing e-commerce company at the forefront of the coffee equipment industry. We are seeking an experienced and proactive Customer Success Specialist to lead and evolve our global customer experience function. This strategic role is...
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Head of Customer Success
3 days ago
Manila, National Capital Region, Philippines Pro Coffee Gear Full time $100,000 - $120,000 per yearJob Title: Head of Customer SuccessLocation: Remote (Global)Company: Pro Coffee GearPro Coffee Gear is a rapidly growing e-commerce company at the forefront of the coffee equipment industry. We are seeking an experienced and proactive Head of Customer Success to lead and evolve our global customer experience function. This strategic role is essential to...
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SEO Specialist
1 week ago
Manila, National Capital Region, Philippines Pro Coffee Gear Full time ₱40,000 - ₱80,000 per yearAbout the job SEO Specialist - Remote/Worldwide Job Title: SEO SpecialistCompany: Pro Coffee GearLocation: Remote (global)Employment Type: Full-timeAbout UsPro Coffee Gear is a dynamic and rapidly expanding e-commerce company that specializes in providing top-tier espresso machines and related parts to coffee enthusiasts worldwide. We pride ourselves on...
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SEO Specialist
3 days ago
Manila, National Capital Region, Philippines Pro Coffee Gear Full time ₱60,000 - ₱80,000 per yearJob Title: SEO SpecialistCompany: Pro Coffee GearLocation: Remote (global)Employment Type: Full-time About Us Pro Coffee Gear is a dynamic and rapidly expanding e-commerce company that specializes in providing top-tier espresso machines and related parts to coffee enthusiasts worldwide. We pride ourselves on offering high-quality products alongside...
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SEO Specialist
3 days ago
Manila, National Capital Region, Philippines Pro Coffee Gear Full time $60,000 - $80,000 per yearJob Title: SEO SpecialistCompany: Pro Coffee GearLocation: Remote (global)Employment Type: Full-timeAbout UsPro Coffee Gear is a dynamic and rapidly expanding e-commerce company that specializes in providing top-tier espresso machines and related parts to coffee enthusiasts worldwide. We pride ourselves on offering high-quality products alongside...
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R&D Specialist Beverage Innovation
3 weeks ago
SAN JUAN MANILA CITY, Philippines GAJA KITCHEN STORIES INC. Full timePosition: R&D Specialist – Beverage Innovation (Coffee & Non-Coffee) Location: Makati Employment Type: Full-Time Reports To: CEO / Head of Operations We’re looking for a passionate and innovative R&D Specialist to lead the development of exciting new beverages for our growing coffee brand. If you—or someone you know—has a love for coffee culture,...
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SEO Specialist
3 days ago
Manila, Philippines Pro Coffee Gear Full timeJob Title: SEO SpecialistCompany: Pro Coffee GearLocation: Remote (global)Employment Type: Full-time About Us Pro Coffee Gear is a dynamic and rapidly expanding e-commerce company that specializes in providing top-tier espresso machines and related parts to coffee enthusiasts worldwide. We pride ourselves on offering high-quality products alongside...
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Coffee Sales Manager
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Manila, Philippines Lalco Holdings Full timeCompany: Konoki Coffee (Producer & Exporter) Languages: English (Mandatory), Vietnamese (A plus but not necessary) Note: This Job is related to "Coffee Green Beans ". Job Type: Full-time Overview Konoki Coffee is seeking an experienced and results-driven Coffee Sales Manager to lead our international sales efforts from our base in Paksong, Laos. This is a...
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Coffee Barista
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Manila, National Capital Region, Philippines CafeFrance Full time ₱240,000 - ₱252,000 per yearLocation: Manila or Makati (Exact location to be assigned based on store needs)Employment Type: Full-timeJob Summary:We are looking for enthusiastic, service-oriented Baristas to join our growing team As a Barista, you will be responsible for preparing high-quality coffee and beverages, providing exceptional customer service, and maintaining a clean and...
