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SME - Banking and Finance Account

2 weeks ago

Angeles City, Philippines TASQ Staffing Solutions Full time

Requirements:

  • Bachelor's degree graduate, any field.
  • Experience in handling escalation calls.
  • Minimum of 3 years work experience as an SME in BPO/shared services industry.
  • Excellent oral and written communication.
  • Good problem-solving skills and ability to multitask.
  • Preferably with background or knowledge in Banking and Financial.
  • Amenable to work in shifting/nightshift schedule in Clark.
  • Amenable to work onsite

Responsibilities:

  • Meet SLA and KPIs
  • Handle escalation calls
  • Knowledge and experience on ticketing tools.
  • Displays superb customer service skills and capabilities
  • Basic Operating System knowledge
  • Knowledge of common Microsoft Office products & service