Team Lead
1 week ago
Introduction Gear Inc. is seeking a Team Lead for a BPO (Business Process Outsourcing) company. Ideal candidates are able to adapt and are well-known for fast-moving and last-moment change. Responsibility Manage, inspire, and mentor a group of Process Support Associates (PSA).Hold regular team meetings, evaluate performance, and offer helpful criticism.Manage escalations and challenging situations while advising and supporting PSAs.Make sure that all PSA tasks are completed smoothly and effectively.Keep up with periodic updates and make sure the team follows them.Conduct briefings & process updates to the team to improve their abilities.Handle clients' requests and escalations, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.Should make themselves approachable for PSAs.Report any issues or challenges to the reporting manager immediately when needed.Responsible for checking the roster adherence of PSAs and managing shrinkages of the floor.Assisting team members in identifying trends and establishing teams goals.Ensure team members are achieving daily productivity and desired service levels as per the KPIs; correct action plan to be shared in case of any deviation.Prepare reports and analyze data to improve processes, ensure resources are properly allocated based on the volume trend analysis, and maximize the teams efficiency. Key skills and experience Education: Bachelors degree preferred. Experience: 1+ years in Medical Billing, Insurance Claims, or a related field. Skills: Excellent verbal and written communication skills in English, with the ability to express ideas clearly and concisely.Problem-solving and critical-thinking abilities.Strong team management and leadership abilities.Ability to handle client conversations and multitask.Ability to perform under pressure.Adaptability to fast-paced environments and shift work.Decisiveness and attention to detail. Language Requirement: English: Fluent or Business Proficient (C1 and up).
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Software Team Lead
1 week ago
Davao City, Davao, Philippines Career Team Enterprises Full time ₱600,000 - ₱1,200,000 per yearIt's not just about the tech; it's about the peopleAt Career TEAM we work to "accelerate the human condition." Working on our state-of-the-edge portal Career EDGE, you will change lives and that's just the beginning You will be working with new technologies on enterprise products that serve a diverse population across the U.S. You will truly be a...
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Senior Team Lead
7 days ago
Muntinlupa, Philippines Gear Inc Full timeThe STL is expected to mentor team leaders, manage escalations, guide productivity, and help improve operational workflows based on data insights and volume trends. They serve as a key link between operations, quality, training, and client-facing functions. RESPONSIBILITIES Lead, coach, and mentor multiple Team Leads and their AR specialists.Conduct regular...
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Senior Team Lead
6 days ago
Muntinlupa, Philippines Gear Inc Full timeThe STL is expected to mentor team leaders, manage escalations, guide productivity, and help improve operational workflows based on data insights and volume trends. They serve as a key link between operations, quality, training, and client-facing functions. RESPONSIBILITIES Lead, coach, and mentor multiple Team Leads and their AR specialists. Conduct regular...
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Order Support Team Lead
3 weeks ago
Muntinlupa, Philippines Integrated Office Solutions Inc. Full timeUnleash Your Talents with Us! Hi there, our future Order Support/Purchasing Team Lead ! Happy to see YOU here. Here at Integrated OS, you'll be part of a team of passionate individuals who are committed to delivering exceptional offshoring services. Bringing in an array of skills and talents from different areas of business from Finance, Human Resources,...
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IT Support Team Lead
4 weeks ago
Muntinlupa, Philippines WSA – Wonderful Sound for All Full timeDirect message the job poster from WSA – Wonderful Sound for All Driven by the passion to improve quality of people’s lives, WS Audiology continues to grow as market leader in the hearing aid industry. With our commitment to increase penetration in an underserved hearing care market, we want to accelerate our business transformation in order to reach...
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Order Support/Purchasing Team Lead
3 weeks ago
Muntinlupa, Philippines Integrated OS Full timeUnleash Your Talents with Us! Hi there, our future Order Support/Purchasing Team Lead ! Happy to see YOU here. Here at Integrated OS, you'll be part of a team of passionate individuals who are committed to delivering exceptional offshoring services. Bringing in an array of skills and talents from different areas of business from Finance, Human Resources,...
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Order Support/Purchasing Team Lead
2 weeks ago
Muntinlupa, Philippines Integrated Office Solutions Full timeOverview Unleash Your Talents with Us! Hi there, our future Order Support/Purchasing Team Lead ! Happy to see YOU here. Here at Integrated OS, you'll be part of a team of passionate individuals who are committed to delivering exceptional offshoring services. Bringing in an array of skills and talents from different areas of business from Finance, Human...
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Order Support/Purchasing Team Lead
3 weeks ago
Muntinlupa, Philippines Integrated Office Solutions Inc. Full timeUnleash Your Talents with Us! Hi there, our future Order Support Team Lead ! Happy to see YOU here. Here at Integrated OS, you'll be part of a team of passionate individuals who are committed to delivering exceptional offshoring services. Bringing in an array of skills and talents from different areas of business from Finance, Human Resources, Information...
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Technical Lead
4 days ago
Quezon City, National Capital Region, Philippines TECHNOGLOBAL TEAM, INC. Full time ₱1,750,000 - ₱2,500,000 per yearDo you thrive in leading and mentoring staff, maintaining operational excellence and customer satisfaction across the after-hours support window? If yes, we want to hear from you TECHNO-CODED PERKS – Enjoy these BenefitsComprehensive day 1 HMO including 10K medical reimbursementAdditional HMO coverage for your dependent + dental coverageFree lunch meals,...
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Tier 1 (T1) Support Team Lead
5 days ago
Muntinlupa, Philippines REST Solution Full timeAbout The Role We are seeking a proactive and experienced Tier 1 Support Team Lead to join our growing REST SOLUTION team. This role is critical to ensuring excellent first-line support, leading a team of Tier 1 engineers, and acting as the operational and technical bridge between users, the Tier 2 team, and operation management. Key Responsibilities Lead...
