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Information Technology Support Professional

7 days ago

Mandaluyong City, National Capital Region, Philippines SID Global Solutions APAC Full time

SID Global Solutions APAC is committed to delivering high-quality services and seeking a dedicated Technical Data Solutions Expert to join our team. As a Junior Data Engineer, you will be responsible for monitoring and maintaining data pipelines, resolving basic ingestion issues, and providing support to users with data-related queries.

About the Requirements

This role involves working on Level 1 (L1) support tickets, focusing on resolving common data pipeline and monitoring issues efficiently. Your key responsibilities will include:

  • Monitoring and maintaining ETL/ELT processes and data pipelines.
  • Addressing L1 support tickets related to monitoring issues, application errors, and basic ingestion failures.
  • Troubleshooting SQL query errors and assisting with basic data validation.
  • Escalating complex issues to L2 support when required.
  • Documenting recurring issues and contributing to knowledge base articles.
  • Maintaining data integrity through adherence to predefined data quality checks.

We require a Bachelor's degree in Computer Science, Data Science, or a related field, and at least one year of experience in a similar position. The ideal candidate will have strong analytical and problem-solving skills, as well as a willingness to learn and adapt to new technologies.