Business Process Architect

5 hours ago

Taguig, National Capital Region, Philippines beBeeBusiness Full time ₱800,000 - ₱1,200,000

Key Responsibilities:

  • Facilitate the design and continuous improvement of business processes by leading workshops, analyzing data to establish baselines, aligning with customer experience (CX) and operational goals, and collaborating on service improvement initiatives to drive key performance indicators (KPI) performance and process sustainability.

Work Design Facilitation and Process Baselining:

  • Drive improvement initiatives using Voice of Customer (VOC), Voice of Employee (VOE), and Voice of Process (VOP) to ensure that customer-centric experiences are consistently delivered.
  • Partner with a process architect in designing and maintaining the process development roadmap, aligning with strategic release planning.
  • Facilitate collaborative workshops with process practitioners and management to gather insights and align on process roadmap priorities.
  • Synthesize workshop outcomes into actionable process documentation and improvement recommendations.
  • Validate process improvements through testing and on-ground implementation checks to ensure accurate execution.
  • Conduct regular process health checks against defined KPIs to track effectiveness and measure realized benefits from released improvements.

Process Improvement Partner:

  • Develop and maintain end-to-end stitched Level 3 (L3) processes, including identification of key process KPIs and monitoring metrics, in close alignment with process owners. Serve as the custodian of L4 process integrity and evolution.
  • Co-lead with a process architect the service improvement initiatives focused on achieving target customer experiences and KPI outcomes. Provide the methodology, strategic direction, and coaching to Service Improvement Champions, ensuring full alignment with the service blueprint and customer journey.
  • Perform periodic measurement of critical KPIs linked to ongoing improvement efforts. Recommend automation opportunities and capability enhancements to strengthen process performance and sustainability.

EEO Employer

Globe's hiring process promotes equal opportunity to applicants, any form of discrimination is not tolerated throughout the entire employee lifecycle, including the hiring process such as in posting vacancies, selecting, and interviewing applicants.

Globe's Diversity, Equity and Inclusion Policy Commitment can be accessed here

The ideal candidate will possess strong analytical skills, excellent communication and interpersonal skills, and the ability to work effectively in a team environment.

Required Skills and Qualifications:

  • Education: Bachelor's degree in Business Administration or related field.
  • Experience: Minimum of 2 years of experience in process improvement and business analysis.
  • Skills: Strong analytical and problem-solving skills, excellent communication and interpersonal skills, and the ability to work effectively in a team environment.

Benefits:

  • A competitive salary package.
  • A comprehensive benefits program.
  • Ongoing training and development opportunities.

Others:

  • Opportunities for career growth and advancement.
  • A dynamic and supportive work environment.

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