Infrastructure Support Specialist

2 weeks ago


Cebu City, Central Visayas, Philippines Kuehne + Nagel AS Full time

Embark on a Rewarding Career in Logistics

Your Role at Kuehne + NagelYou will play a vital role in delivering exceptional services to our clients and customers. Our advanced processes enable us to provide enterprise-level support, driving the organization's growth.

As an Infrastructure Support Specialist, you will be responsible for providing technical assistance, troubleshooting and resolving customer problems, interfacing with development on various product issues, and contributing to projects. This is an opportunity to grow your technical skill-set in a supportive learning environment while working closely with nearly every internal and external facet of the business.

Your Key Responsibilities
  • Monitoring, Sustaining, Troubleshooting and supporting existing global infrastructure solutions.
  • Identifying, troubleshooting, prioritization and timely escalation of technical problems and service requests.
  • Collaborating with various cross-functional teams to resolve incidents.
  • Detailed error analysis throughout the infrastructure landscape, identifying and categorizing issues to provide a root cause analysis.
  • Maintaining support queues to our internal SLA's.
  • Documenting and extending of internal knowledge base.
  • Assisting in process improvements for Global Infrastructure support.
  • Other one-time tasks assigned by Manager.
Your Skills and Qualifications
  • Degree in Information technology or 2+ years equivalent IT experience.
  • Experience in Infrastructure support and administration - Server, Network and Client.
  • Solid understanding of networking TCP/IP / Network Security support (RAS/ZA, SDWAN, VPN).
  • Experience supporting AWS cloud services / Multi Cloud.
  • SQL server administration knowledge (MySQL, MSSQL, Oracle).
  • High-Level VMWare and virtualization technologies, implementing, administering & supporting.
  • Strong troubleshooting skills of very complex systems.
  • Excellent written and verbal communication skills.


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