Technical Support Specialist: Onboard Revenue

6 days ago


Makati City, National Capital Region, Philippines Royal Caribbean Group Full time
Job Title

Product Health Analyst: Onboard Revenue

About Us

Royal Caribbean International is a leading cruise line that seeks an experienced and detail-oriented Support Analyst – Onboard Revenue to join our Shipboard Product Health Team.

Key Responsibilities

The successful candidate will play a pivotal role in ensuring the functionality, stability, and optimization of our applications across the Royal fleet.

Required Skills and Qualifications
  • Technical Expertise: Proven experience in a Support Analyst role or similar technical support position.
  • Troubleshooting: Advanced problem-solving skills and the ability to diagnose and resolve complex technical issues.
  • Performance Monitoring: Ability to monitor system performance and identify areas for improvement.
  • Application Upgrades: Experience planning and executing application upgrades and installations.
  • System Security: Knowledge of best practices for IT security and compliance.
  • Problem-Solving & Analytics: Strong analytical skills to diagnose complex issues and recommend effective solutions.
  • Incident Management: Experience handling escalations, performing root cause analysis, and documenting resolutions.
  • Adaptability & Learning: Ability to quickly learn modern technologies, applications, and shipboard systems.
Nice to Have Skills
  • Cruise industry experience
  • Windows Server 2012 and up
  • Network & Infrastructure Knowledge: Strong understanding of network architecture, connectivity, and troubleshooting.
  • Linux Systems: Proficiency in Linux operating systems, including installation, configuration, and troubleshooting.
  • Software & Reporting Tools: Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint) and reporting tools.
  • WiFi Systems Knowledge: In-depth understanding of WiFi technology, protocols, and configurations.
  • Networking: Expertise in networking principles, including LAN/WAN, routers, switches, and firewall configurations.
  • Shipboard Applications: Proficiency in managing and supporting applications related to shipboard Wi-Fi systems.
Qualifications and Education
  • High-level communication skills, both verbal and written.
  • Former experience in an Application Support Analyst or similar role.
  • Two to Four years + experience in a similar role.
  • Preferred experience with RDBMS or Network infrastructure.
  • Bachelor's degree preferred, or equivalent combination of education, training, and experience.


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