Technical Support Specialist: Onboard Revenue
6 days ago
Product Health Analyst: Onboard Revenue
About UsRoyal Caribbean International is a leading cruise line that seeks an experienced and detail-oriented Support Analyst – Onboard Revenue to join our Shipboard Product Health Team.
Key ResponsibilitiesThe successful candidate will play a pivotal role in ensuring the functionality, stability, and optimization of our applications across the Royal fleet.
Required Skills and Qualifications- Technical Expertise: Proven experience in a Support Analyst role or similar technical support position.
- Troubleshooting: Advanced problem-solving skills and the ability to diagnose and resolve complex technical issues.
- Performance Monitoring: Ability to monitor system performance and identify areas for improvement.
- Application Upgrades: Experience planning and executing application upgrades and installations.
- System Security: Knowledge of best practices for IT security and compliance.
- Problem-Solving & Analytics: Strong analytical skills to diagnose complex issues and recommend effective solutions.
- Incident Management: Experience handling escalations, performing root cause analysis, and documenting resolutions.
- Adaptability & Learning: Ability to quickly learn modern technologies, applications, and shipboard systems.
- Cruise industry experience
- Windows Server 2012 and up
- Network & Infrastructure Knowledge: Strong understanding of network architecture, connectivity, and troubleshooting.
- Linux Systems: Proficiency in Linux operating systems, including installation, configuration, and troubleshooting.
- Software & Reporting Tools: Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint) and reporting tools.
- WiFi Systems Knowledge: In-depth understanding of WiFi technology, protocols, and configurations.
- Networking: Expertise in networking principles, including LAN/WAN, routers, switches, and firewall configurations.
- Shipboard Applications: Proficiency in managing and supporting applications related to shipboard Wi-Fi systems.
- High-level communication skills, both verbal and written.
- Former experience in an Application Support Analyst or similar role.
- Two to Four years + experience in a similar role.
- Preferred experience with RDBMS or Network infrastructure.
- Bachelor's degree preferred, or equivalent combination of education, training, and experience.
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