Renewable Energy Technical Support Specialist

2 days ago

Manila, National Capital Region, Philippines beBeeTechnical Full time $60,000 - $80,000

About this role:

  • Provide technical support for customers using our SaaS solutions in renewable energy applications.
Responsibilities

We are seeking a skilled Technical Support Specialist to join our Global Customer Support team. As a member of this team, you will play a pivotal role in providing internal support escalation and subject matter expertise. Your primary focus will be on resolving technical challenges involving multiple platform issues, data flows, networking, communication failures, and KPI calculations for customer assets.

This position involves prioritizing incoming requests, assigning tasks to appropriate support teams, and ensuring timely and efficient responses to customer concerns while maintaining a high level of customer satisfaction.

You will work closely with internal teams, including engineering and product development, to escalate and resolve more complex issues. Additionally, you will participate in weekly on-call rotation.

Key Requirements
  • Bachelor's degree in engineering (Renewable /Communication/Data Engineering preferred).
  • Minimum of 3 years of experience in a technical support role. Renewable industry or operations & maintenance (O&M) preferred.
Competencies
  • Software Proficiency: Proficient in using relevant software and support tools, CRM platforms like Freshdesk as well as Technical Support ticketing workflows. Familiarity with SaaS (Software as a Service) products and technologies is a plus.
  • Database Knowledge: Familiar with SQL and relational databases.
  • Cloud Computing: Good understanding of cloud computing platforms and databases such as Azure and AWS (Amazon Web Services).
  • Troubleshooting: The ability to diagnose and resolve technical issues efficiently is fundamental. This includes researching problems, following procedures, and using relevant tools.
Soft Skills
  • Communication
  • Empathy and Customer Focus
  • Time Management and Prioritization
  • Adaptability
  • Team Player

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