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IT Network Operations Associate

1 week ago

Taguig, National Capital Region, Philippines DITO Telecommunity Corporation Full time
Job Summary

We are looking for an IT Network Operations Associate to join our team. In this role, you will be responsible for providing technical support for network-related issues, working closely with cross-functional teams to identify and resolve technical problems, and ensuring regular customer communication about status updates.

You will be required to attend to service requests, configure systems, and coordinate with high-level support teams as needed. Proactive platform and infrastructure monitoring through INMS to ensure availability and drive service restoration according to SLA requirements are also key responsibilities of this role.

The ideal candidate will have strong telecommunications knowledge, excellent problem-solving skills, and the ability to work under pressure.