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Logistics Operations Supervisor

1 week ago

Makati City, National Capital Region, Philippines Gratitude Philippines Full time

About Gratitude Philippines:

At Gratitude Philippines, we are dedicated to delivering exceptional logistics services that exceed our customers' expectations. We take pride in our team's commitment to quality and efficiency, ensuring timely and reliable transportation solutions.

Job Description:

  • Execute tasks such as creating orders, activating shipments, building loads, assigning loads, scheduling appointments, tracking and tracing shipments, invoicing, updating financials, generating carrier payments, rejecting orders, cancelling orders, updating and resolving events, booking loads, bouncing loads, and executing load builder profiles in accordance with company policies and standard operating procedures (SOPs).
  • Monitor task boards and assigned email accounts to respond to customer and carrier requests.
  • Document events utilizing knowledge gained through SOPs and experience and follow defined escalation procedures when required.

Requirements:

To be successful in this role, you will need a minimum of 2 years of experience in the transportation or logistics industry. This includes experience with companies like FedEx, UPS, DB Schenker, CEVA, DHL, and others.