Logistics Operations Manager

24 hours ago


Makati City, National Capital Region, Philippines Ninja Van Full time

Ninja Van is a tech-enabled logistics company that provides hassle-free delivery services across Southeast Asia. Founded in 2014, we started operations in Singapore and have become the region's largest and fastest growing last-mile logistics company, partnering with over 35,000 merchants.

We are a technology company that disrupts the logistics industry with cutting-edge software and operational concepts. Powered by algorithm-based optimisation, dynamic routing, end-to-end tracking and a data-driven approach, we deliver best-of-class services that delight our shippers and customers.

Shipper Operations Unit handles all concerns related to shipper pick-ups and experience. The Unit ensures that parcels ordered by customers are picked up from sellers and enables quick and safe returns for various reasons such as warranty issues, undelivered items, and delivery failure reasons.

Main Responsibilities
  1. Monitor the Shipper Dashboard for real-time updates.
  2. Control and manage shipment SLA performance.
  3. Provide regular SLA Performance Reports.
  4. Manage daily parcel monitoring by checking the shipper dashboard.
  5. Ensure all parcels are delivered within SLA by pushing respective hubs via Slack.
  6. Verify addresses with incorrect latitude and longitude.
  7. Assist shippers with order uploads.
  8. Follow up with First Mile & Shipper Operations teams on pick-up complaints.
  9. Create tickets for suspected lost parcels.
  10. Follow up with shippers on lost/damaged parcels.
Additional Tasks

Perform other tasks assigned by the Shipper Accounts Manager.



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