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CRM Solution Architect

2 weeks ago

Makati City, National Capital Region, Philippines Digital Alchemy Limited Full time

Job Overview:

Digital Alchemy Limited is seeking a highly skilled Senior CRM Developer to lead the design, implementation, and maintenance of CRM solutions that support business strategies and objectives.

Key Responsibilities
  1. Design and Development: Design and develop high-quality CRM applications and solutions, customizing existing CRM platforms to meet specific business requirements.
  2. Integration and Data Management: Integrate CRM systems with other enterprise systems to ensure seamless data flow and functionality, manage and ensure the integrity of CRM data.
  3. User Support and Training: Provide technical support to CRM users and conduct training sessions to help staff effectively utilize the CRM system.
  4. System Analysis and Design: Analyze business processes and user needs to design CRM solutions that improve customer engagement and business efficiency.
  5. Technical Leadership: Mentor junior developers and collaborate with cross-functional teams to ensure best practices in CRM development and implementation.
  6. Performance Optimization: Monitor CRM system performance, identify issues, and implement optimizations to improve efficiency and user experience.

Required Skills and Qualifications:

  • Bachelor's degree in Computer Science, Information Technology, or related field.
  • 5 years of experience in CRM development, with a proven track record of successful CRM implementation.
  • Strong knowledge of CRM platforms (e.g., Salesforce) and programming languages (e.g., Java, .NET, JavaScript).
  • Experience with database management, SQL, and data integration tools.
  • Excellent analytical and problem-solving skills.
  • Strong communication and leadership abilities.