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Business Operations Analyst

2 weeks ago

Manila, National Capital Region, Philippines RingCentral Full time

Transform your career with Acquire BPO, a global business outsourcer and partner of RingCentral.

RingCentral is a leading provider of cloud-unified communications and collaboration solutions. We're seeking a Sales Data Analyst to join our team and support business process implementation and redesign initiatives that optimize operations in reviewing Sales Accounts data.

This role requires strong analytical skills, attention to detail, and the ability to work collaboratively with cross-functional teams. The ideal candidate will have experience in translating business rules and processes into easy-to-understand visual workflows and at least 2 years of experience in business process design and documentation.

About the Role:

The Sales Data Analyst will be responsible for updating data in Salesforce, performing ETL processes, and managing data integrity and accuracy. This role also involves project management, collaboration, and partnership with leaders across different departments to create requirements for improvement.

  • Update data in Salesforce and perform ETL processes to ensure accurate and up-to-date information.

  • Collaborate with cross-functional teams to create requirements for improvement and implement changes that enhance business operations.

  • Review sales data to ensure integrity and accuracy, and manage data using various tools.

  • Perform business process analysis and improvements on current rules/policies to define sales data/accounts and oversee their updates.

  • Develop and document process workflows to improve team efficiency and ensure data accuracy.

What We Offer:

  • A comprehensive HMO package, paid time off, and quarterly performance bonus.

  • Employee assistance and wellness programs to support your physical and mental well-being.

  • Ongoing training and development opportunities to help you grow professionally.