Operations Director

6 days ago


Taguig, National Capital Region, Philippines Welsend Global Services Inc. Full time
Job Description

This position is responsible for overseeing the operational and tactical aspects of our call center operations, ensuring effective management of teams and efficient processes. The ideal candidate will possess significant experience in leading and motivating teams, as well as expertise in problem-solving and decision-making.

Key Responsibilities:
  • Develop and implement operational strategies to improve efficiency and productivity.
  • Supervise agents, supervisors, and team leaders, promoting a positive and effective work environment.
  • Contribute to business development proposals, focusing on client-centric approaches and exceptional customer service.
  • Coach and develop direct reports, providing regular feedback and performance evaluations.
  • Maintain data privacy and protect customer information, adhering to company policies and regulations.

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