Aviation Sales Enablement Expert

3 days ago


Makati City, National Capital Region, Philippines DTW Philippines OPC Full time
Job Description

As an Airline Sales Support Executive at DTW Philippines OPC, you will play a vital role in supporting our agents in delivering exceptional customer experiences. Your primary responsibilities will include facilitating name changes and schedule adjustments, processing credit card payments, and reviewing ad hoc approval requests.

In addition to your day-to-day duties, you will be expected to provide comprehensive education to our agents on KM processes and conditions, ensuring they have the necessary knowledge to excel in their roles. You will also be responsible for generating and managing reports related to requests, issued documents, and TSRs, which will help us drive business growth and improve operational efficiency.

Responsibilities:
  • Facilitate and guide agents through the process of name changes and schedule adjustments.
  • Support and coordinate the booking of ancillary products in situations where the GDS is restricted.
  • Process credit card payments to ensure accurate and timely transactions.
  • Review and grant ad hoc approvals for requests that fall outside standard booking conditions.
  • Provide comprehensive education to agents on KM processes and conditions.
  • Generate and manage reports related to requests, issued documents, and TSRs.

Requirements:
  • Possesses a completed degree in Business Administration, Tourism, or related fields.
  • Several years of professional experience in tourism sales, ideally within an airline company.
  • Strong technical understanding of airline operations.
  • Solid technical understanding of various distribution channels used in the marketplace.
  • Demonstrates advanced organizational skills.
  • Exhibits strong communication skills.
  • Possesses a distinctive sales personality, driven by a passion for the airline industry.
  • A collaborative team player capable of working independently.
  • Highly self-motivated with a strong work ethic.
  • Well-versed in Sabre, with comprehensive knowledge of its functionalities and tools.


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