Customer Service Representative

4 days ago

Cebu City, Central Visayas, Philippines beBeeCustomerService Full time ₱600,000 - ₱1,200,000

Job Title: Customer Support Specialist

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Job Overview:

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We are seeking a highly skilled and experienced customer support specialist to join our team. As a customer support specialist, you will be responsible for providing exceptional customer service and support to our clients through various communication channels.

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Key Responsibilities:

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  • Provide timely and effective responses to customer inquiries via phone, email, or chat\
  • Work with customers to identify and resolve issues in a professional and courteous manner\
  • Collaborate with internal teams to provide resolutions to customer inquiries\
  • Develop and maintain knowledge base articles to reduce ticket volume and improve customer satisfaction\
  • Provide excellent customer service through proactive and timely responses\
  • Train new and existing employees on product knowledge and support processes\
  • Demonstrate ability to learn and understand basic office software applications\
  • Comfortable with technology and able to adapt to new systems and tools\
  • Strong organizational skills and attention to detail\
  • Excellent verbal and written communication skills\
  • Ability to prioritize work and handle multiple tasks\
  • Excellent time management skills and ability to meet deadlines\
  • Ability to learn new technologies and adapt to changing business needs\
  • Spends time at a computer workstation and desk\
  • May involve carrying loads up to 50 lbs. and being able to remain in a stationary position\
  • May involve lowering oneself to file, and reaching, twisting or turning\
  • Involves handling office materials, typing, writing and other tasks that require manual dexterity\
  • Continuous listening\
  • Ability to communicate information\
  • This job may require accommodating different bodily movements and physical abilities\
  • Supports the education sector by reducing costs, offering staff more time to focus on their priorities, and working alongside leadership teams to achieve strategic goals\
  • Growth Opportunities to help you advance in your career\
  • Achieve Work-Life Balance with a setup that suits you\
  • Employee Engagement Activities to connect and grow with your team\
  • Complimentary HMO for you + 2 dependents from Day One—your health matters\
  • Earn a 20% Night Shift Differential—your hard work deserves to be recognized\
  • Convertible Leave Credits available right from the start\
  • Quarterly Performance Bonuses—because your efforts should be rewarded\
  • Annual Merit Increase to recognize your dedication and growth\
  • Guaranteed Weekends Off—take time to relax and recharge\
  • We serve K12 schools in the US, as well as international schools and other school groups all over the world\
  • United by our mission to support the education sector\
  • Reduce costs and offer staff more time to focus on their priorities\
  • Working alongside leadership teams to achieve strategic goals\
  • Helping passionate people and purpose-driven organizations achieve more for their communities\

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