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Customer Service Representative

3 weeks ago

Antipolo City, Calabarzon, Philippines Metacom Full time
Job Description

About Metacom:

Metacom is a leading healthcare organization dedicated to providing exceptional patient care and service.


Job Summary:

We are seeking a highly skilled Customer Care Agent to join our team. The ideal candidate will possess excellent communication skills, empathy, and the ability to handle challenging situations with tact and professionalism.


Key Responsibilities:

  • Demonstrate excellent customer service skills to ensure a positive experience for patients and their families.
  • Utilize medical acceptance criteria to screen and schedule appointments efficiently.
  • Exercise good judgment to handle calls appropriately and make informed decisions.


Requirements:

  • High school diploma or equivalent required.
  • 1-2 years of customer service experience in a healthcare setting preferred.
  • Ability to work in a fast-paced environment and multitask effectively.


Benefits:

  • Competitive salary and benefits package.