Process Quality Excellence Specialist

2 weeks ago


Cebu City, Central Visayas, Philippines Trinity Workforce Full time
About the Role

We are seeking a talented Process Quality Excellence Specialist to join our team at Trinity Workforce. In this role, you will be responsible for driving process excellence and ensuring the quality of our services.

Key Responsibilities:
  • Develop and implement process improvements to enhance quality and efficiency
  • Conduct regular process audits to identify areas for improvement
  • Analyze data to identify trends and error patterns
  • Prepare reports for review by internal leadership and clients
  • Collaborate with delivery teams to deploy best practices and improve process quality
  • Ensure compliance with external auditors and develop SOPs as required
  • Drive training initiatives to maintain process quality and reduce errors

Requirements:
  • Proven experience in process improvement and quality assurance
  • Strong analytical and problem-solving skills
  • Excellent communication and interpersonal skills
  • Ability to work effectively in a fast-paced environment
  • Knowledge of SOPs and compliance regulations


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