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Team Performance Manager
1 week ago
We are seeking an experienced Team Performance Manager to join our team at Transcom Worldwide Philippines, Inc.
The successful candidate will be responsible for managing product knowledge, profitability, quality, and effectiveness for their team. They will lead and manage a team of Customer Service Representatives (CSRs) to meet company objectives in all areas of employee, client, and shareholder satisfaction.
Main Responsibilities- Develop and implement performance improvement plans to enhance team productivity and efficiency.
- Conduct regular team meetings and provide coaching to ensure clear understanding of goals and expectations.
- Identify and address any performance gaps or issues within the team.
- Maintain accurate records of team performance and progress towards goals.
- Communicate regularly with senior management on team performance and progress.
- University degree or equivalent higher qualification required.
- Proven track record of team management and performance improvement in a leadership role.
- Strong leadership and team management skills.
- Ability to analyze data and make informed decisions.
