Performance Optimization Manager
2 weeks ago
Cloudstaff seeks a talented Performance Improvement Manager to lead the QC Department in achieving exceptional results. This role supports a team of 20+ employees focused on delivering high-quality sales leads while overseeing processes, procedures, and documentation for all QC functions.
Main Objectives:- Drive quality improvement initiatives across the QC Department to enhance performance and efficiency.
- Serve as a subject matter expert, guiding team members on process management and recommending improvements.
- Establish and monitor agent metrics, provide coaching and training, and maintain regular communication with the team to ensure understanding of expectations and goals.
- Collaborate with stakeholders to identify areas for improvement and develop strategies to address them.
- At least 3 years of management experience in a BPO environment.
- Preferably experienced in a quality control manager role.
- Proven expertise in process management and strategic thinking.
- Excellent communication and interpersonal skills.
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Performance Optimization Manager
1 week ago
Davao City, Davao, Philippines Transcom Full timeAbout the RoleWe are seeking a Performance Optimization Manager to join our team. The successful candidate will be responsible for analyzing and improving performance metrics to ensure client satisfaction.Main Responsibilities:Analyze customer interaction data to identify trends and areas for improvementDevelop and implement strategies to enhance customer...
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System Performance Optimizer
2 weeks ago
Davao City, Davao, Philippines Ink 501 Computer Services Full timeInk 501 Computer Services is seeking a System Performance Optimizer to join our team.Job SummaryThe successful candidate will be responsible for optimizing the performance of our systems and resolving any issues that may arise.This will involve performing regular system checks to ensure optimal performance and identifying and troubleshooting hardware,...
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Performance Optimization Expert
5 days ago
Davao City, Davao, Philippines GAR Technologies Inc. Full timeGAR Technologies Inc. is dedicated to providing exceptional service to our clients, upholding the profession's reputation for integrity, expertise, and discretion.This role offers a comprehensive remuneration package, including a competitive salary and a range of benefits designed to support employee well-being.We are looking for an experienced Business...
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Performance Improvement Program Assistant
1 week ago
Davao City, Davao, Philippines Performance Development Group Full timeProject Coordinator PositionThe Performance Development Group is hiring a Performance Improvement Program Assistant to support our account-based teams. This role involves providing project coordination, administrative, and logistical support.Key ResponsibilitiesCoordinate project activities, schedule meetings, and track progress.Develop and manage project...
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Davao City, Davao, Philippines Transcom Full timeAbout the OpportunityThis Contact Center Performance Optimization Expert role is responsible for driving high-performance results in our contact center operations. The ideal candidate will have a strong understanding of contact center metrics and a proven track record of improving customer satisfaction and agent productivity.Key ResponsibilitiesDevelop and...
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Learning Solutions Project Manager
1 week ago
Davao City, Davao, Philippines Performance Development Group Full timeAbout the JobWe're looking for a talented Learning Solutions Project Manager to join our team at the Performance Development Group. As a key member of our account-based teams, you'll provide project coordination, administrative, and logistical support.About UsThe Performance Development Group is an award-winning global leader helping companies produce...
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Performance Optimization Specialist
1 week ago
Davao City, Davao, Philippines Fpsinc Full timeFpsinc Job Description:Key Accountabilities:Deliver exceptional client results through effective management of daily performance, adherence, and staffing levels.Develop and implement business strategies to drive growth and profitability, aligning with company goals and objectives.Collaborate with site leadership to ensure compliance with operational...
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Learning and Performance Manager
2 weeks ago
Davao City, Davao, Philippines DSG Sons Group Inc. (Gaisano Malls) Full timeAbout the JobWe are seeking a talented and experienced Learning and Performance Manager to join our team at DSG Sons Group Inc. (Gaisano Malls).About the RoleKey Responsibilities:Develop and execute comprehensive training strategies for management teams.Improve operational performance through process optimization and improvement.Pilot and manage customer...
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1099 Learning Project Coordinator
1 week ago
Davao City, Davao, Philippines Performance Development Group Full timePerformance Development Group is an award-winning, global leader helping companies produce high-quality business results through learning. We provide collaborative advisory services and innovative performance improvement solutions and are recognized as a premier company in our field.Here at PDG, we complement our learning and creative teams with professional...
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Business Process Optimization Manager
1 week ago
Davao City, Davao, Philippines SEVENTH-SON CATERING SERVICES AND SEVENTH-SON OFFICESUPPLIES AND EQUIPMENT Full timeAs a Business Process Optimization Manager at SEVENTH-SON CATERING SERVICES AND SEVENTH-SON OFFICESUPPLIES AND EQUIPMENT, you will play a critical role in driving revenue growth and improving overall business performance.About the JobThis position involves analyzing sales data to identify trends and areas for improvement, with a focus on driving revenue...
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Call Center Performance Optimizer
10 hours ago
Davao City, Davao, Philippines Transcom Worldwide Philippines, Inc. Full timeJob DescriptionKey ResponsibilitiesManage call center traffic to ensure compliance with customer service level agreements.Provide real-time and historical call center data to internal and external audiences.Analyze trends within assigned operations, including call volumes, call patterns, staff productivity, performance trends, shrinkages, and resource...
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Asset Optimization Expert
2 weeks ago
Davao City, Davao, Philippines Phinma Properties Sales and Marketing Inc. Full timeAs an Asset Optimization Expert at Phinma Properties Sales and Marketing Inc., you will play a critical role in maximizing the value of our property portfolios.Job RoleThe successful candidate will be responsible for developing and implementing asset optimization strategies that drive growth and enhance profitability.Key ResponsibilitiesAsset Optimization:...
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Process Optimization Specialist
2 weeks ago
Davao City, Davao, Philippines 3 J BUSINESS PERMIT PROCESSING Full timeJoin our team at 3 J Business Permit Processing as a Process Optimization Specialist. In this role, you will work closely with clients to analyze their business processes and develop strategies to optimize them and improve performance.Main Responsibilities:Analyze client needs and develop customized solutions to improve operational efficiency.Collaborate...
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Real-Time Performance Manager
4 days ago
Davao City, Davao, Philippines VXI Global Holdings B.V. (Philippines) Full timeVXI Global Holdings B.V. (Philippines) invites applications for the position of Real-Time Performance Manager.This role involves analyzing and optimizing real-time performance metrics to drive business success.The successful candidate will have experience in Workforce Management, excellent communication skills, and the ability to work collaboratively with...
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Warehouse Optimization Expert
7 days ago
Davao City, Davao, Philippines SteelAsia Manufacturing Corporation Full timeJob Responsibilities:This is an exciting opportunity for a seasoned professional to lead the inventory management function at SteelAsia Manufacturing Corporation. As Inventory Management Specialist, you will be responsible for developing and implementing strategies to optimize inventory levels, reduce costs, and improve customer satisfaction.You will have a...
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Wireless Network Performance Engineer
4 days ago
Davao City, Davao, Philippines Asticom Technology Inc Full timeAsticom Technology Inc is a company that offers telecommunications services. We are looking for an RF Optimization Engineer who can optimize our wireless network performance.Responsibilities:Optimizing Wireless Networks: Optimize the wireless network to ensure high-quality services are delivered to customers.Customer Support: Provide excellent customer...
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Custom Learning Project Coordinator
1 week ago
Davao City, Davao, Philippines Performance Development Group Full timeJob DescriptionThe Performance Development Group is seeking a highly skilled Learning Project Coordinator to join our team. This role will be responsible for providing project coordination, administrative, and logistical support for our account-based teams.About the RoleThis is a 1099 role with an hourly rate commensurate with the position.The work schedule...
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Training and Development Project Coordinator
1 week ago
Davao City, Davao, Philippines Performance Development Group Full timeLearning and Development OpportunitiesThe Performance Development Group is seeking a motivated Training and Development Project Coordinator to join our team. This role will involve project coordination, administrative, and logistical support for our account-based teams.About the RoleThis is a 1099 role with an hourly rate commensurate with the position.The...
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Store Performance Enhancement Specialist
2 weeks ago
Davao City, Davao, Philippines DONBORI CANTEEN Full timeTeam ManagementThe Store Performance Enhancement Specialist is accountable for recruiting, hiring, training, and supervising store employees. Schedules will be created, tasks assigned, and staff performance monitored to optimize team productivity. Feedback, coaching, and motivation will be provided to improve overall performance.
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Radio Frequency Optimization Engineer
1 week ago
Davao City, Davao, Philippines ABSI Full timeJob Summary:The RF Optimization Engineer is responsible for ensuring optimal network performance and resolving customer complaints related to radio frequency (RF) coverage and quality. This role involves conducting assessments, troubleshooting network issues, supporting special events, and coordinating with regulatory bodies to maintain high service...