Technical Operations Specialist

5 days ago


Manila, National Capital Region, Philippines Neksjob Full time
Customer Service Operations Supervisor Job Description

Neksjob seeks a skilled Technical Operations Specialist to supervise and coordinate the daily operations of a team of customer service representatives. The successful candidate will have a strong background in Insurance, Banking, or Financial Services and excellent analytical and problem-solving skills.

Key Accountabilities:
  • Ensure timely and effective resolution of customer inquiries and issues across phone, chat, text, and walk-in channels.
  • Identify and implement process improvements to enhance customer satisfaction and operational efficiency.
  • Generate reports, analyze data trends, and provide actionable insights to leadership.
Essential Skills:
  • Proven experience in a supervisory or team lead role within a customer service environment.
  • Strong knowledge of call center operations, customer service best practices, and CRM systems.
  • Ability to multitask, prioritize, and manage time effectively in a fast-paced environment.


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