
Analytical Insights Specialist
1 week ago
The Real Time Analyst plays a crucial role in monitoring and managing real-time data across multiple sites. This position requires strong analytical skills to ensure consistency in Service Level performance.
Key Responsibilities:
- Monitor Real-Time Adherence: Ensure calls meet Service Level Agreements (SLAs) by reviewing and flagging auxiliary activities of agents who are out-of-adherence.
- Manage Call Volumes and Staffing: Optimize call volumes and staffing levels across sites for maximum efficiency, including processing schedule adjustments and leave requests.
- Leave Allocations and Collaboration: Monitor and report leave allocations that may impact staffing plans, collaborating with leaders to maintain consistency.
Required Skills and Qualifications:
- At least 1 year of experience as a real time analyst or related field.
- High level of mathematical, statistical, and analytical skills.
- Possess excellent knowledge of call center operations, metrics, and related technology.
Benefits and Opportunities:
- Empowerment to learn and grow within the company.
- A flexible work environment prioritizing well-being and inclusion.
About the Company:
A leading international financial services provider helping people make informed decisions and improve their lives.
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