Customer Experience Engineer
5 days ago
Innovate with Schneider Electric Norge AS as we lead the digital transformation of energy management and automation. Our team enables the world to use energy in a safe, efficient and sustainable manner.
As a Primary Technical Support Engineer with our company, you will be responsible for delivering first-class technical support for customers. You will be the first point of contact for customers seeking assistance with our products.
Our ideal candidate has a solid foundation in engineering, preferably in EE or ECE, and equivalent experience in customer-facing roles. Additionally, they should have experience working in the related field, specifically in Technical & Helpdesk Support, and possess a good understanding of personal computers.
Your Key Responsibilities:
- Deliver high-quality technical support via various channels
- Work collaboratively with cross-functional teams to resolve customer issues efficiently
- Document customer interactions and resolutions accurately
- Proactively identify opportunities to enhance customer satisfaction
Why Join Us?
- Pursue a career with a company that promotes a global economy that is both ecologically viable and highly productive
- Enjoy flexible work arrangements and on-site fitness facilities
- Participate in comprehensive training programs to enhance your skills and expertise
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