Customer Care Representative

7 days ago


Cavite City, Calabarzon, Philippines Schneider Electric Full time

About Us

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Schneider Electric is leading the digital transformation of energy management and automation. Our technologies enable the world to use energy in a safe, efficient, and sustainable manner.

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We strive to promote a global economy that is both ecologically viable and highly productive.

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About the Job

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We are looking for a talented Customer Care Representative to join our team. As a Customer Care Representative, you will be responsible for providing exceptional customer service and resolving customer complaints.

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Your Key Responsibilities

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  • Respond to customer inquiries via phone, email, and chat;
  • Resolve customer complaints and concerns in a timely and professional manner;
  • Work closely with internal teams to resolve customer issues;
  • Document customer interactions and update customer records;

Requirements

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  1. Education:Bachelor's Degree preferably in Computer Engineering, Computer Science, Information Technology, and Electronics And Communication Engineering;
  1. Experience:Minimum 1 year Technical Support, Sales, and/or Customer Service experience preferred; Previous sales experience an advantage; Previous Call-Centre experience desirable;
  1. Skills:
  • Fluency required in English and the language of the country supported;
  • Working electrical knowledge is essential;
  • PC skills (Microsoft, Windows, ERPs) and strong verbal and written communication skills required;
  • Demonstrate a flair & understanding of customer support issues, flexibility, and an ability to learn quickly;
  • Excellent problem-solving abilities, aptitude to understand and explain technical information, interpersonal, communications, and time management skills;
  • Ability to develop and maintain customer rapport;


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