Supply Chain Operations Manager

3 days ago


Cebu City, Central Visayas, Philippines Kuehne + Nagel AS Full time

We are part of a growing team at Kuehne + Nagel AS, where you will support day-to-day activities associated with supply chain compliance and operational excellence.

Key Responsibilities
  • Identify problems/solutions in the daily operations flow, then carry out preventive measures to avoid potential service failure and drive for operational excellence.
  • Help the team set up reports in systems for regular data audits to ensure shipments are visible to customers on time and error-free.
  • Supervise the Shared Services Center (SSC) to maintain daily account performance.
  • Coordinate with various stations for timely responses to customer, supplier, and destination requests; arrange conference calls for performance reviews to confirm origin's understanding of customer requirements in Standard Operating Procedures (SOP).
  • Solve challenges and conflicts between destinations, origins, carriers, and suppliers through fact-finding and resolve problems locally where possible.
  • Share best practices among stations to support customer growth and service quality.
  • Control the team's coordination on central billing from origins, ensuring origins prepare error-free billing on time and the team issues a single invoice/billing summary to customers on time.
  • Prepare reports including daily/monthly/quarterly/yearly Key Performance Indicators (KPI), and send to customers/management in an organized and timely manner.


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