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Epson Printer Support Specialist

2 months ago

Batangas, Calabarzon, Philippines Strategic Networks Inc Full time
Primary Responsibilities

• Provide technical onsite support to customers using Epson printers and maintenance agreements, focusing on client satisfaction, service delivery quality, and technical excellence.

• Assist end-users with all in-scope requests, ensuring timely resolution and high levels of customer satisfaction.

• Conduct preventive maintenance at customer sites, including monthly meter readings and defect tracking.

• Prepare and submit reports as required, maintaining accurate records and communicating effectively with clients.

• Maintain a high level of product knowledge to provide the best value-based technical solutions to customers.

• Collaborate with supervisors and coworkers to achieve business goals, meet KPI targets, and exceed client expectations.

• Deliver quality, productivity, and compliance reports on a daily, weekly, and monthly basis.

• Foster strong professional relationships with customers, supervisors, and coworkers, ensuring a positive and productive work environment.