Customer Service Representative

4 weeks ago

Taguig, National Capital Region, Philippines Welsend Global Services Inc. Full time
Job Title: Customer Service Agent

We are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Agent. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers, ensuring their needs are met, and resolving any issues that may arise.

Responsibilities:
  • Order Taking: Professionally answer incoming calls, greet customers, and introduce yourself. Accurately record customer orders, upsell or suggest additional items when appropriate, and clearly repeat the order back to the customer to confirm accuracy.
  • Customer Service: Respond to customer questions regarding menu items, restaurant policies, and promotions. Address customer inquiries and resolve any issues related to orders promptly and professionally. Handle any customer concerns or issues with empathy and professionalism.
  • Data Entry & Annotation: Accurately enter customer order data into the provided system. Annotate recordings as per established guidelines, using a natural conversational tone and ensuring minimal background noise. Follow scripting requirements for consistent service quality.
  • Additional Tasks: Maintain up-to-date knowledge of restaurant menus, promotions, and policies. Adhere to all company procedures and standards for order processing and customer service. Participate in team meetings and training sessions to continuously improve skills. Work collaboratively with team members to meet performance goals and maintain a high level of customer satisfaction.
Qualifications:
  • Excellent English Communication: Fluent spoken and written English skills are essential for clear communication with US customers.
  • Customer Focus: A friendly and patient demeanor with a passion for providing exceptional service.
  • Attention to Detail: Ability to accurately record and input customer information.
  • Ability to Multitask: Ability to work in a fast-paced environment.
  • Strong Problem-Solving Skills: Strong problem-solving skills and a customer-focused attitude.
  • Tech Savvy: Comfortable using computer systems and restaurant ordering software.
  • Typing Skills: Proficient typing for efficient data entry.
  • Flexibility: Flexibility to work various shifts, including evenings, weekends, and holidays.
What We Offer:
  • Competitive Salary: A competitive salary that reflects your skills and experience.
  • Paid Training: Paid training to ensure your success in the role.
  • Opportunities for Growth: Opportunities for growth within the company.
  • Fun and Supportive Team Environment: A fun and supportive team environment that encourages collaboration and teamwork.
Schedule:

Full-time position with flexible scheduling options to accommodate US time zones. Willing to work in McKinley, Taguig (office-based). Willing to start immediately.

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