Customer Service Representative

3 days ago


Taguig, National Capital Region, Philippines Gratitude Philippines Full time
Job Title: Customer Service Representative

We are seeking a highly skilled and customer-focused Customer Service Representative to join our team at Gratitude Philippines.

Job Summary:

As a Customer Service Representative, you will be responsible for providing exceptional service to our customers through inbound and outbound calls, emails, and other communication channels. You will be the primary point of contact for customers, resolving their queries and concerns in a timely and professional manner.

Key Responsibilities:

  • Provide timely and effective resolutions to customer inquiries and concerns
  • Communicate with customers through various channels, including phone, email, and chat
  • Handle customer complaints and issues in a professional and courteous manner
  • Work collaboratively with internal teams to resolve customer issues
  • Meet or exceed customer satisfaction targets

Requirements:

  • High school diploma or equivalent required; college degree preferred
  • At least 2 years of customer-facing experience
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment and meet deadlines
  • Proficiency in basic computer functions, including Microsoft Office and internet navigation

What We Offer:

  • Competitive salary: Php 22k starting (may vary depending on candidate profile)
  • Opportunity to work with a dynamic and growing company
  • Chance to develop your customer service skills and advance your career

How to Apply:

Interested candidates should submit their application, including a resume and cover letter, to [insert contact information].



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