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Customer Service Director

1 week ago

Davao City, Davao, Philippines Optum Full time

At Optum, we deliver care and aid technology to help millions live healthier lives. Our team directly improves health outcomes by connecting people with the care, pharmacy benefits, data, and resources they need to feel their best. We foster a culture guided by diversity and inclusion, where talented peers collaborate on comprehensive benefits and career development opportunities.

Key Responsibilities
  • Lead professional employees and/or supervisors, ensuring accountability and coordination of daily/weekly/monthly activities.
  • Set priorities for the team to ensure task completion and performance goals are met, coordinating work activities with other supervisors, managers, departments, etc.
  • Identify and resolve operational problems using defined processes, expertise, and judgment.
  • Provide coaching, feedback, and annual performance reviews, as well as formal corrective action.

This role is challenging yet rewarding. You'll stay positive in difficult situations, mentor, challenge, and communicate effectively with diverse individuals.